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I am tracking a website which is available under two domains (with and without a “www.” prefix). Currently the longer one redirects to the shorter one.

However, it seems that the longer one was used when creating the account, and things like in-page analytics fail with an error:

Error: The Website in your settings (http://www.example.com), redirects into a different domain. (http://example.com). In-Page Analytics currently works on only one domain. Note that www.example.com and example.com are NOT considered to be on the same domain. Also, make sure you're not redirecting from http:// to https:// or vice versa.

So, I inferred I should probably update the URL inside the Analytics. I found that the URL is editable in at least two places:

  • “Property Settings” tab on a property list page (the one which lists profiles)
  • “Profile Settings” tab on a profile page (one where there are tabs like “Assets”, “Users”, “Goals” and so on…)

Questions: Which one should I change? What will happen to already harvested data, will they be preserved?

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You should change at both places. The property rules over all your profiles, but you will need to make sure the profiles match too. The harvested data will not change.

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