I've an [email protected] email address which receives emails from clients and delivers it to various people within my company. However, since today I get the following bounce error message when sending an email to this address:

Delivery to the following recipient failed permanently:

[email protected]

Technical details of permanent failure: Message rejected by Google Groups. Please visit http://mail.google.com/support/bin/answer.py?hl=en&answer=188131 to review our Bulk Email Senders Guidelines.

The Bulk Senders Guidelines describe how to send out bulk emails. However, in my case I only receive one email and distribute it to a couple of people within my company. Same problem applies to the [email protected] email address which we use internally.

Does anyone know how to resolve this issue?

UPDATE: I just realized that emails coming from the outside and being sent to this address still work. It just seems to be emails coming from my domain. I found a solution and posted it below.

  • 1
    You can also accept your own solution.
    – Alex
    Dec 20, 2012 at 16:42

1 Answer 1


I followed the steps below and this fixed the problem.

  1. Sign in to the administrator console provided by your domain provider.

  2. Locate the page from which you can update the DNS records.

    If you want to authenticate mail sent from a subdomain whose DNS records you can't update, you can add the TXT record to the parent domain. Click here for details.

  3. Create a TXT record with the name and value from the Google Apps control panel.

    The information you need in order to create the TXT record appears in the text box on the Authenticate email page in the Google Apps control panel.

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    Different domain registrars use different names for the fields associated with a TXT record. For example, GoDaddy has fields named TXT Name and TXT Value, while Name.com calls the same fields Record Host and Record Answer. Regardless of which provider you use, enter the text under DNS Host name (TXT record name) into the first field and the text under TXT record value into the second field.

    If your domain host is EasyDNS, add a period and your domain name to the end of the DNS Host name (TXT record name) value. The value you enter should have the form google._domainkey.your_domain.com, where your_domain.com is the name of your domain.

    For detailed instructions about creating TXT records, including specific instructions for popular domain hosts, see Create a TXT record. See this article for limitations with some domain hosts.

  4. Save your changes.



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