Currently, with the new version of Gmail, the default behaviour for the following two situations is inconsistently different.
- Reply clicking reply button. This fully quotes the previous email including all replies prior to it, so, if you have a conversation of 10 emails, it will show all 10.
- Reply using "r" shortcut. This sometimes will only quote the text in the previous email. So for a 10 reply long conversation, it sometimes only will quote the last of the 10 emails.
The maddening thing is I cannot seem to determine a pattern for this. I nearly exclusively use keyboard shortcuts to reply to emails.
I just did the following:
- Received new email (it was the fourth email in conversation, I had sent two, and received two replies in order)
- Opened the new email
- Hit "r" to reply
- Only included text for the last email (the fourth of them) in the quoted text
- Deleted this draft by hitting the trashcan button
- Hit "r" again
- The entire email was quoted (as expected)
- Went back to inbox
- Opened the new email again
- Hit "r" to reply and entire email was quoted
This is primarily a problem when forwarding emails or replying with CC'ing an additional person (hoping to include the entire previous email chain). This leads me to my question:
- Why does the Gmail reply keyboard shortcut sometimes only include the last email instead of the entire email conversation?