December 13, 2012, last.fm announced that they would be discontinuing their radio service in several countries on January 15, 2013, and that customers could request a subscription refund. I did so the very same day, because the radio service is 90% of the reason for buying it (the other being the event announcements). On January 16 the last.fm client could no longer play their radio, and I have still not heard a single word from them. Has anyone had more luck with this, and perhaps any tips to get through to them?
I started a thread on the assistance forum on 26th January.
The answer from a LastFm team member was:
Next week, I believe.
So I guess people will get refund in February.
Last payment: 19. Sep 2012
Paid for: 12 months' subscription
[removed] Transaction ID: [removed]
What is the status of my refund? I requested it on 13 December 2012 and I never heard anything back.
Anybody else having this problem should probably do the same. I wonder how many thousand they've effectively swindled so far...