I have this situation where I can only access my yahoo e-mail account on my iPhone. However I forgot my password and I have no back-up solution to this situation; My secondary email is no longer available and I didn't set my phone up as a recovery tool. The answer to the recovery question is not working either!

I would like to make it clear that I do not want to hack an e-mail account but I want to access my e-mail from other devices (tablet, laptop etc.).

Update #1: maybe it would be a good idea for Yahoo to provide users with a contact form to actually submit this kind of problems of a phone number for assistance.

  • Can you explain why or how the recovery wizard is not working
    – Dave Rook
    Mar 26, 2013 at 12:33
  • I have specified that the e-mail set as a secondary e-mail is no longer available, I did not set my phone as a backup tool and the recovery question is not working also.
    – Irene
    Mar 26, 2013 at 12:35
  • Why can't you change your details via the IPhone? Meaning, add a different back up email account, or add your phone or change the security question (or does it require the password to confirm the change)?
    – Dave Rook
    Mar 26, 2013 at 12:38
  • The account is set via the iPhone e-mail client and not the browser and from my know-how I cannot access security features as backup information via the client.
    – Irene
    Mar 26, 2013 at 12:42

1 Answer 1


Recover a Forgotten Yahoo! Mail Password

To reset your Yahoo! Mail password if you have forgotten the phrase or cannot access your account:

  • Go to the Yahoo! Password Helper page.
  • Make sure I have a problem with my password is selected.
  • Click Next.
  • Type your Yahoo! Mail email address under My Yahoo! ID is:.
    • You can also enter just the user name part (what comes before, for instance, "@yahoo.com").
  • Now type confirmation code from the image or audio playback under Type the code shown.
  • Click Next.
  • If you have specified an alternate email address for recovery:
    • Type your alternate email address under Send a message to my alternate email address:.
    • Click Next.
    • Open the email from Yahoo! with the subject "How to reset your Yahoo! password".
    • Follow the Reset My Password link in the message.
    • If you want to answer your secret question:
    • Make sure Use my secret questions. is selected.
    • Click Next.
    • For each question:
    • Enter the answer beneath the question.
    • Click Next.
  • Type the desired password under New password: and Retype the password:.
  • Click Next.

You can then change this password to whatever you like (and will remember); it is best, of course, to use a strong password.

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