When you attempt to create an account on Google Help Forums, it asks for a username to use. Each username is unique.

I have an old account which I set up to use my desired username. Now when I try to use my new email account to create a Google Help account, I can't use that username since my old account is already using it.

How can I remove or change the username from the old account?

2 Answers 2


This must have changed as I was just able to change my user name on the Google Voice Help Forum. Here is what I did.

  1. While in the forum (e.g. https://productforums.google.com/forum/#!forum/voice for Google Voice), click the settings icon and select "Membership and email settings". I think your display name may be specific to each Forum so you might have to do this for every forum you are a member, but I'm not sure.

  1. In the pop-up, change the user name in the text box next to your profile picture

  1. Click save

  2. ???

  3. Profit


Currently, it's a permanent setting[A][B][C], there's no way to change your username. When you create a new account, you must choose a username that doesn't exist.

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