We use Google Apps for Business to run our emails (Gmail) and we have quite a few emails that we get from the same people / the same address (@company.com) / or same subject, that always seem to go straight to junk.

I’ve tried adding these people as contacts, in Google Contacts, and also set a Gmail filter, to Never send it to Spam, Mark it as important, but sometimes they still go to the junk.

Any idea how I can 100% guarantee an email doesn’t go into the junk?

1 Answer 1


The sender's domain may have incorrectly configured SPF or DKIM records. Google checks these and honors them. If the sender is a Google Apps domain, you are in luck and can send them these:



If you take one of the messages that went into spam, do "Show Original" and paste here: http://www.mxtoolbox.com/EmailHeaders.aspx you will be able to look at the anti-spam headers of the email that was sent.

Fail is likely a problem but neutral could be a problem too.

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service and acknowledge you have read our privacy policy.

Not the answer you're looking for? Browse other questions tagged or ask your own question.