I have a user who no longer works for us. The end goal is to have auto responder setup for that user, that says they no longer work for us.

I read that I first need to setup an alias for that user within another user’s account and then setup a canned response from that user’s account.

The problem is that the user's account has already been deleted, and the only way that I see to setup an alias requires verification from that email.

Am I missing something?

1 Answer 1


An "alias" is a term related to the receiving of email. In the control panel, you will create an alias (labeled as nickname) for the account that will be receiving the email.

For example, [email protected] becomes an alias(or nickname) for [email protected] which will result in email to the deleted account of [email protected] being delivered to the [email protected]. This is creating an alias.

The next part is to setup send-as permission which is the part requiring verification (send-as permission is not an alias -- although I can understand why you might assume that). When you setup send-as permission in [email protected] to be able to send as [email protected], it will send an email verification to [email protected]. Because you have already setup the alias, it will be delivered to [email protected]

  • Thanks for your help, That makes perfect sense. I am also using flashpanel so I didn't realize I had to go into users instead of email tools. I would also like to set this up as a group nickname eventually but I don't see a way to enable canned responses from the group so it might not be possible. Correct me if I'm wrong.
    – Sackling
    Commented Apr 22, 2013 at 14:01
  • 2
    Using a group or a nickname is the same. Both are for receiving email. You are correct that groups do not have a canned response but if you get the message into a user's inbox (via groups), you can use canned response on it. PS. If you like the answer, may I ask you to accept it? Thanks.
    – Weehooey
    Commented Apr 22, 2013 at 17:36

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