I have set up a collaborative inbox. This is to use as a customer support inbox. The "members" are all customer support personnel, but anyone can post to the inbox.

When members of the group reply to messages left there I always want to set the "By" field to be "Post on behalf of [group name]". Otherwise, the post comes from me, and the user's reply gets sent directly to me and isn't recorded in the group.

How can I set this by default? I've already sent one message while forgetting to set that. It will happen again, and again!

Or maybe I'm just using it wrong?


I heard back from Google support: this is not supported, so I added a feature request.

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