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I know how to delete/cancel individual Highrise or Basecamp accounts, but I’m interested in deleting the global 37signals ID (the one used for the Launchpad) and so far I haven’t found a way to do it.

So, how can I completely delete a 37signals ID?

  • Alex, this is a bit of conjecture, but deleting a global 37Signals ID might require a special Support request. You can of course "disable" a user by removing them from all 37Signals accounts (Basecamp, Highrise, etc.). – Dave Clausen Dec 19 '13 at 16:49
  • How do I go about doing that? – Alex Dec 19 '13 at 16:52
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    If you mean how to contact Support to request them to permanently delete an ID, then I think you could do this here: help.37signals.com/bcx/tickets/new. Provide them the user's name and email, let them know you'd like the user's global Launchpad ID to be deleted; and see what they say. – Dave Clausen Dec 19 '13 at 17:07
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To my understanding, deleting a global 37Signals user ID requires a special Support request.

There are various ways to contact 37Signals Support ... assuming you're a Basecamp account owner, you can go here: https://help.37signals.com/bcx/tickets/new. Provide them the user's name and email; and let them know you'd like the user's global Launchpad ID to be deleted.

(Alternatively, you could effectively "disable" the user by simply removing them from all 37Signals accounts [Basecamp, Highrise, etc.]).

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