I'm managing a website for someone and I hosted the emails on domains.live.com (Outlook free domain email hosting).

A user ([email protected]) forgot his password, and his security question, so if he wants to reset his password, he has to request that from the Outlook team.

I know the admin password and I wonder if I can login as an admin and somehow reset his password. Is this possible?


I deleted the account and recreated it, since no one answered, but I'm still looking for solutions, in case I encounter this problem in the future.

1 Answer 1


I am currently having the same issue. Apparently, you have to contact Microsoft (for instance through their forums) and ask them to enable this functionality for you.

I haven't figured out yet how to post there, but looking at other posts, that should do it.

  • I was able to post a question there on January 22nd, but I haven't received an answer yet. I assume you're quickest if you just go to the accounts support and chat with or call them.
    – Aurelin
    Commented Feb 3, 2014 at 21:11

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