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I have forgotten the password or username for my Google account, or I'm unable to access my account for other reasons.

How can I recover my account?

(This Q&A is meant as a general description for all Google and Gmail username/password questions. See: Do we need a canonical "I have forgotten my Google username and/or Password" answer?)

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I have forgotten my password, but my browser remembers it

If your browser remembers your password (that is, the password field is automatically populated when you log in to your Google account, and you're able to log in), you should be able to retrieve your password through your browser's password manager.

See the instructions for your browser:

I have forgotten the password for my private Google (Gmail) account

  1. Visit Google's Account Recovery page;
  2. Select the I don't know my password option;
  3. Follow the instructions shown.

I have forgotten the username / email address for my private Google (Gmail) account

  1. Visit Google's Account Recovery page;
  2. Select the I don't know my username option;
  3. Follow the instructions shown.

In order to recover your Google username using this form, you must already have specified a recovery email address or recovery phone number.

If you haven't specified any recovery information, you may still be able to find your username if you have fairly recently accessed your email account through a browser. Gmail displays your email address in the browser's title bar, so searching your browser's history for Inbox or Gmail might reveal your email address.

I have forgotten the username / email address / password for my work Google account (Google Apps)

If you have an account on the Google Apps for Business service, you may still use the method described above. If this proves unfruitful, contact the administrator for your domain, who will be able to reset your password and/or find your username.

I have forgotten the admin username / email address for a Google Apps for a Business account that I manage

First, try the methods described above. If this is unsuccessful, you may still reset the admin password by domain verification.

I have forgotten my username / email address / password, but I have a desktop / smartphone email client that still can fetch mail from my account

If you have already set up an email client to fetch mail from your account, you might be able to extract the username / password from that client.

Instructions on how to do that will vary depending on which client you use. Here are links to instructions for some of the most common clients:

I have no access to my recovery email, phone, or any other option

You may still be able to restore access to your account by manually verifying your identity.

  1. Go to the Google Account Recovery page
  2. Enter your email address and click Continue.
  3. If you are asked to enter the last password you remember, click I don't know.
  4. Click Verify your identity which is located under all of the other options. (It is a small link.) The Verify your identity link

You will then be asked a series of questions which you must answer to the best of your ability. If you can provide enough accurate information, you will get your account back.

How do I prevent losing access to my account in the future?

See How do I protect my Google/Gmail account?

  • 3
    well written and documented, awarding the bounty. – Sathyajith Bhat May 13 '14 at 15:11
  • 1
    It could be worth to add the link to the official troubleshooter Problems signing in to your account – Rubén Aug 25 '15 at 16:35
  • And if you've forgotten your username for a private gmail which isn't logged in anywhere...try to find somebody you emailed with it??? Try to figure out what you might have used as a recovery email and search through its history? :) – rogerdpack May 8 '18 at 17:34
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If the instructions of the another answer don't work for you take a look at the following pinned post from the official Gmail Help Forum:

  • In case the forum link dies one day, it suggests the following gmailaccountrecovery.blogspot.com or if it dies then it's archive archive.is/iHYKe [Especially helpful is the "Additional Recovery Hints and Tips -> Factors you can control before the account is lost" section, be prepared!] – Xen2050 Oct 3 '18 at 5:18

protected by Community Aug 17 '17 at 2:35

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