In the new Zoho Invoice, there are contacts (instead of customers). For some reason, some of my contacts' names are grey, instead of black.

enter image description here

What does this mean?


The greyed-out contacts are inactive contacts.

Mark As InActive can be done only by the user.

In Zoho Invoice, You can manage your contact. If you would like to keep the contact in Zoho Invoice but you don't like to record any transaction to the particular contact then we have the option called "Mark As Inactive".

Once you make the contact as inactive then invoice creation page will not shown the contact to record transaction. But in contact list, it will keep shown to you for access the contact info like phone number. You can also make the customer active any time by clicking the Mark As Active option.

  • Could you add a brief explanation to your answer of what makes a contact "inactive"? – Vidar S. Ramdal Mar 12 '14 at 8:48
  • 1
    @VidarS.Ramdal I have updated my answer for better understanding – Dinesh T A Mar 12 '14 at 9:33

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.