My sister recently changed her Hotmail password and she can't reset it, because the security question looks like this:

reset password screenshot

The question was written long time ago in Greek and apparently Microsoft doesn't display it right. Is there another way of reseting it besides these two options?

She is using a Password Safe for her passwords, but probably she didn't save this one and then totally forgot it.

  • 1
    I'm Greek and I know a lil bit of web encoding so... Your sister's secret question is "Αγαπημένη ταινία" which stands for "Favorite movie" in English. Hope this tip helps... ;)
    – user12498
    Jul 29, 2011 at 16:22

2 Answers 2


There are instructions for various ways of getting your account back in this scenario up on the Windows Live help forums:



It's possible that this could just be the Hotmail servers detecting that you're using English Windows and English web browser. I don't know what you've got available but it might be worth visiting the page on a PC that's set up all in Greek, and see if it sends you a readable version.

  • It's probably encoded wrongly on their side.. and I'm pretty sure that the answer is corrupted as well, so it won't work. I'll give it a shot anyway..
    – Lipis
    Aug 31, 2010 at 17:25
  • Also just noticed the screenshot looks distinctly Mac-ish, subsititute "Windows" for "Mac" where appropriate!
    – GAThrawn
    Sep 1, 2010 at 9:56

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