The contact form on my personal website sends mails to my Google Apps email (@domain.com) configured with that domain. In this email account, it arrives in the inbox (not spam). I have my @domain.com email setup to forward to my personal Gmail account so that I can check everything in one place. In my @gmail.com account, these messages from the contact form are marked as spam. In my@gmail.com account, I have also setup "Send mail as" for my @domain.com email as suggested by Google. Regular messages sent to the @domain.com email get forwarded to @gmail.com as expected and not sent to spam.

I will not accept answers suggesting me to mark as "not spam" in my Gmail account. This is also a problem that I have on a commercial website with the same contact form and Google Apps email setup. I wish to know why this is being sent to spam.


Check to make sure your domain's MX record(https://support.google.com/a/answer/33352?hl=en&ref_topic=2683820) is up to date. Also it wouldn't hurt to configure an SPF record for your domain(https://support.google.com/a/answer/33786?hl=en&ref_topic=2759192). These are things that can lessen the chance of your domain's outgoing email to be labelled as spam.

  • My hosting service (Dreamhost) configures the google apps MX records automatically and doesn't allow me to change them. (I can view the records however.) I just configured the SPF record (DNS is still updating) but I don't understand how the email would make the inbox in one google account but be spam in another (after forwarding). – Scott Wilton Jul 18 '14 at 22:30
  • Per Google: The authentication process tries to verify the real sender by looking at a message's authentication data. This data should be included in a message's "signed-by" or "mailed-by" headers (shown beneath the subject line when you look at a message's details). When the sender doesn't include this data, we can't be sure whether or not the message was forged. For example, a message might claim to be from a Gmail address, but we can't confirm that claim if the message doesn't have authentication data. support.google.com/mail/answer/1366858?hl=en – Angry_Yodeler Jul 21 '14 at 13:44

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