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I am the sole administrator of my Google Apps account. I cannot remember my password. When I try to reset the password all I am put in is an infinite loop. I tried following instructions from Google but those put me back into the infinite loop again.

Anyone know how to reset a Google Apps account? I tried phone support but I cannot access phone support without a PIN which is inside my account.

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I finally found a solution after a bit more digging!

If you have a backup email visit this URL:

https://admin.google.com/example.com/ForgotAdminAccountInfo

Where it has example.com in the URL change that to your Google Apps domain. This will give you a captcha to fill out and send instructions on changing your username and/or password.

Another option is to contact Google via a webform. This page provides this form that you can submit to Google. It does say it can take seven days to process.

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