The help page behavior is the same regardless of whether I am logging into my account, or not; regardless of whether I am using Chrome or Firefox.
My experience is confirmed by at least one redditor.
I am in the U.S. Just to help, here's what my page looked like. Also, the hyperlink did not work. What the hell, Netflix?
A user does report that the live chat option is available for him, though.
Why is the Netflix live chat option not always available? What is the real problem?