We've been using Google Apps for Business for several years. We want to send out email from a group address instead of an individual one, e.g. [email protected] instead of [email protected] with John Doe belonging to teamA. Previously it was all working perfectly.

However, starting form this year something went wrong. We tried to use Settings > Account > Add another address to set up this functionality for new recruits. But, when Gmail asked the user to provide for authentication, we couldn't provide [email protected] as the "username" as it's not an actual gmail account, and the authentication wouldn't pass. If we fill out [email protected] as authentication name, the setup can be completed, but then emails are sent with [email protected] in the "from" field, instead of [email protected].

Did something in Gmail change? Or did we somehow mess up the process?


1 Answer 1


OK I seem to have found the issue. It seems that Google somehow updated its security policy this summer, and as a result, you have to

  • Can you clarify step one? What exactly are you adding?
    – jetlej
    Sep 21, 2015 at 20:17
  • @jetlej Sorry didn't see your comment. I was referring to adding the team address to the personal address within the organization, if that might still help later readers.
    – xji
    Aug 26, 2016 at 15:02

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service and acknowledge you have read our privacy policy.

Not the answer you're looking for? Browse other questions tagged or ask your own question.