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We've been using Google Apps for Business for several years. We want to send out email from a group address instead of an individual one, e.g. [email protected] instead of [email protected] with John Doe belonging to teamA. Previously it was all working perfectly.

However, starting form this year something went wrong. We tried to use Settings > Account > Add another address to set up this functionality for new recruits. But, when Gmail asked the user to provide for authentication, we couldn't provide [email protected] as the "username" as it's not an actual gmail account, and the authentication wouldn't pass. If we fill out [email protected] as authentication name, the setup can be completed, but then emails are sent with [email protected] in the "from" field, instead of [email protected].

Did something in Gmail change? Or did we somehow mess up the process?

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OK I seem to have found the issue. It seems that Google somehow updated its security policy this summer, and as a result, you have to

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  • Can you clarify step one? What exactly are you adding?
    – jetlej
    Sep 21, 2015 at 20:17
  • @jetlej Sorry didn't see your comment. I was referring to adding the team address to the personal address within the organization, if that might still help later readers.
    – xji
    Aug 26, 2016 at 15:02

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