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We've been using Google Apps for Business for several years. We want to send out email from a group address instead of an individual one, e.g. teamA@example.com instead of JohnDoe@example.com with John Doe belonging to teamA. Previously it was all working perfectly.

However, starting form this year something went wrong. We tried to use Settings > Account > Add another address to set up this functionality for new recruits. But, when Gmail asked the user to provide for authentication, we couldn't provide teamA@example.com as the "username" as it's not an actual gmail account, and the authentication wouldn't pass. If we fill out JohnDoe@example.com as authentication name, the setup can be completed, but then emails are sent with JohnDoe@example.com in the "from" field, instead of teamA@example.com.

Did something in Gmail change? Or did we somehow mess up the process?

Screenshot

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OK I seem to have found the issue. It seems that Google somehow updated its security policy this summer, and as a result, you have to

  • First, use "add another email address" under JohnDoe@example.com to add teamA@example.com to JohnDoe@example.com, in which step you'll not be prompted to authenticate

  • Then, go to your personal gmail and use "add another email address" on teamA@example.com, where you'll authenticate using JohnDoe@example.com Because the first step is done, now Gmail recognizes that JohnDoe@example.com has the right to send email as teamA@example.com, and authorizes your personal email account accordingly.

  • Can you clarify step one? What exactly are you adding? – jetlej Sep 21 '15 at 20:17
  • @jetlej Sorry didn't see your comment. I was referring to adding the team address to the personal address within the organization, if that might still help later readers. – xji Aug 26 '16 at 15:02

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