Gmail (Google Apps for Business) - sending email from a group address not working anymore?

Question

We've been using Google Apps for Business for several years. We want to send out email from a group address instead of an individual one, e.g. [email protected] instead of [email protected] with John Doe belonging to teamA. Previously it was all working perfectly.

However, starting form this year something went wrong. We tried to use Settings > Account > Add another address to set up this functionality for new recruits. But, when Gmail asked the user to provide for authentication, we couldn't provide [email protected] as the "username" as it's not an actual gmail account, and the authentication wouldn't pass. If we fill out [email protected] as authentication name, the setup can be completed, but then emails are sent with [email protected] in the "from" field, instead of [email protected].

Did something in Gmail change? Or did we somehow mess up the process?

Answer 1

OK I seem to have found the issue. It seems that Google somehow updated its security policy this summer, and as a result, you have to

• First, use "add another email address" under [email protected] to add [email protected] to [email protected], in which step you'll not be prompted to authenticate

• Then, go to your personal gmail and use "add another email address" on [email protected], where you'll authenticate using [email protected] Because the first step is done, now Gmail recognizes that [email protected] has the right to send email as [email protected], and authorizes your personal email account accordingly.