Yesterday I started to create an account on Dwolla. As I couldn't input certain required information, I had to cancel the signup.
When I tried to find a "Delete account" option, I notice there's none. That means that I can still login, by entering my email and password.
So I sent an email to support asking to (please) delete my account, and this is what I get:
Our data retention policy is based on the laws applicable to Dwolla. We are required to retain certain customer information even after account closure in order to comply with those laws. Per our policy, we will only retain customer information to allow us to comply with such laws and enforce our TOS. Please be assured that your information is protected and kept secure on our encrypted servers.
Is this right? I can't get them to delete my account, even if I ask them to do so?