This is what I receive from every video that I am trying to play on YouTube:

near blank screen

I do not understand what is happening. All videos from other websites are working fine.

What is this HTML5 player and how can I completely remove it from my computer?

I am using Windows 7.

  • Could you include the browser you're using to help diagnose the problem
    – Kade
    Apr 1, 2015 at 22:05
  • the latest version of firefox
    – jsguy
    Apr 1, 2015 at 22:11

1 Answer 1


It is most likely an issue specific to your graphics card. Please file a bug at https://bugzilla.mozilla.org/enter_bug.cgi?product=Core then choose the video/audio component. Paste in the information from about:support and the right people will get notified and will jump onto it immediately.

  • Can you paste in the graphics section of about:support here? Apr 2, 2015 at 21:00
  • You should have enough reputation to post whichever graphics you would like now.
    – jonsca
    Apr 3, 2015 at 23:33

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