When I login to my google account and list the devices that have accessed my account, I see an unknown device access from India. I do not recognize this device and have subsequently changed my password and added two factor authentication. But I still see the same device access my google account less than 2 days ago. I added 2FA about 3 weeks back and have been regularly checking my account access for unknown devices.

enter image description here

Any insight into this matter is greatly appreciated.

  • Do you have any Application-specific passwords created? They are specifically designed to allow a specific service that may not support 2FA to access you Google account.
    – Trav
    Commented May 27, 2015 at 18:01
  • No. I do not have any application specific passwords. I just checked my account.
    – user452439
    Commented May 27, 2015 at 18:05
  • Isn't it your (android) phone?
    – Dan
    Commented May 27, 2015 at 18:08
  • No. My windows computer and android phone are listed in that same list (not shown in image). I live in USA and it shows USA for the computer and my android phone. This samsung galaxy star is an outlier since I or anyone in my family do not own one and we are not in India.
    – user452439
    Commented May 27, 2015 at 18:13
  • on a related note - Does google have a support line that I can log this issue. I tried to search online but I could'nt find one. Apparently since its a free service google is providing, there is no customer service for it. I tried everything in their help webpage when encountering an unknown device (change password, add 2FA). I am not sure what else i could do.
    – user452439
    Commented May 27, 2015 at 18:17

2 Answers 2


From See devices with access to your Google Account - Accounts Help

Remove device access

If you lose a device or notice any suspicious activity on it, you should remove the device’s access to your account.

  1. Go to your Devices & activity page.
  2. Click on the device.
  3. Click Remove access. If you don’t see a button to remove access, follow the steps to secure your account.

This question is kinda off topic. One suggestion to get this person off is to contact Google support directly as if someone has accessed your account that is a serious issue.

From personal experience you get to flak to real people and it's super helpful!

Google account support: