When I login to my google account and list the devices that have accessed my account, I see an unknown device access from India. I do not recognize this device and have subsequently changed my password and added two factor authentication. But I still see the same device access my google account less than 2 days ago. I added 2FA about 3 weeks back and have been regularly checking my account access for unknown devices.

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Any insight into this matter is greatly appreciated.

  • Do you have any Application-specific passwords created? They are specifically designed to allow a specific service that may not support 2FA to access you Google account. – Trav May 27 '15 at 18:01
  • No. I do not have any application specific passwords. I just checked my account. – user452439 May 27 '15 at 18:05
  • Isn't it your (android) phone? – Dan May 27 '15 at 18:08
  • No. My windows computer and android phone are listed in that same list (not shown in image). I live in USA and it shows USA for the computer and my android phone. This samsung galaxy star is an outlier since I or anyone in my family do not own one and we are not in India. – user452439 May 27 '15 at 18:13
  • on a related note - Does google have a support line that I can log this issue. I tried to search online but I could'nt find one. Apparently since its a free service google is providing, there is no customer service for it. I tried everything in their help webpage when encountering an unknown device (change password, add 2FA). I am not sure what else i could do. – user452439 May 27 '15 at 18:17

From See devices with access to your Google Account - Accounts Help

Remove device access

If you lose a device or notice any suspicious activity on it, you should remove the device’s access to your account.

  1. Go to your Devices & activity page.
  2. Click on the device.
  3. Click Remove access. If you don’t see a button to remove access, follow the steps to secure your account.
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This question is kinda off topic. One suggestion to get this person off is to contact Google support directly as if someone has accessed your account that is a serious issue.

From personal experience you get to flak to real people and it's super helpful!

Google account support:


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