I am trying to access WhatsApp Web and I get the following message:

WhatsApp Web works for Google Chrome 36+ To start using WhatsApp Web, update Chrome or use Mozilla Firefox, Safari, or Opera.

I run Chrome version 43+ so this makes no sense.

What seems to be the error?

  • Happens to me so often on so very many sites, I don't let it bother me any more. Some websites even complain that they can only work properly with browsers running under Windows as opposed to Linux. If I really need to visit such a site, I just change my useragent string. – Mr Lister Jun 21 '15 at 5:35
  • They are probably using a technique to detect your browser version that can break at even slightest errors in data. Would be looking at their source code though to see what actually does it. – Deepak Kamat Jun 27 '15 at 17:10
  • It started happening again. I resolved using WhatsApp Web in an incognito Chrome window. It works. – PippoApps.com Nov 12 '20 at 10:04

Whatever algorithm they're using to detect your browser is faulty. Unless and until they fix it, you should follow their advice and use a different browser.


After speaking with WhatsApp support the answer is that some extensions make the application think it's a another version of Chrome. It was indeed the answer. In my particular case it happened to be an extension called "Smooth Scroll".

  • Interesting, I had the same problem- then disabled 2 extensions: HD for YouTube and Chrome for Kindle Now I was able to access whatsapp via Chrome. then reenabled both extensions And I was still able to access whatsapp – user104516 Sep 25 '15 at 2:37
  • For me, the extension that I had to disable was "FirePHP4Chrome". I guess they don't want us to be sneaking down the ajax calls :D – Jmakuc Nov 19 '15 at 13:56
  • It happened to me today, and i have not installed any new extension in a really long time. so i am wondering if that's the issue – vipin8169 Oct 20 '20 at 0:08
  • I tried disabling all extensions, ad blockers, miners blockers, etc. but no luck. The only way I got it working is in an incognito windows. – PippoApps.com Nov 12 '20 at 10:05

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