I am the new secretary for a association. I spent a great deal of time entering contacts from the group including Name and email. When I sent my first group email it displayed the email instead of the names I had so painstakingly entered in my group contact list. Can I change the display settings? I am much more familiar with Zimbra (which I use at work) and very clumsy with Gmail.
It's possible that you added to the group only the simple email address (email@example.com) instead of the full email address ("First Name" ) corresponding to each contact.
Instead of adding the simple email addresses to a group, from Create contact groups - Gmail Help , ...
To add contacts to a contact group:
- Select the contacts in the Contacts list.
- Click the Groups button .
- Select the group you'd like to add the contact to, or select Create new to create a new group.
- If you have multiple addresses saved for a contact, you can choose which address should belong to the contact group by opening the contact and clicking the small arrow next to the group you'd like to modify.