I was trying to download the scanned PDF files attached to my previous emails in my Gmail account. Each scanned PDF file is about 10MB, and there are quite a few of them. After downloading some, my Gmail account became locked down.

Unusual Usage - Account Temporarily Locked Down

To keep our systems healthy, Google has temporarily disabled your account. This primarily occurs when we detect unusually high levels of activity on your account. In most cases, it should take one hour to regain access. In rare cases, it can take up to 24 hours for access to be reinstated.

It has been locked down for two hours, and i can't afford waiting for 24 hours for access to be reinstated.

How shall I do then? Does Gmail have a customer service phone number which I can call for immediate assistance?

2 Answers 2


Short answer

Wait a bit (an hour) and try again. Repeat as necessary.

Long answer


The Gmail consumer accounts support options could vary from time to time and due to other factors like location and language and day time.

First, take a look to the Gmail Help Center for a "Contact us" link. If it's not there search for a help article related to your issue. If you are lucky, a pop-up will be displayed offering you to chat with a support agent.

The next thing to try is to post a question in the Gmail help forum. Bear in mind that getting help to be in touch with a Gmail support agent could take a while and that there is no guarantee that it will occur.

As far as I know, even been able to get in touch with a Gmail support agent, the user of a locked-down account should wait until the access being automatically reinstated.

How to prevent this from occurring again

Instead of downloading a large number of attachments manually in a short time, use one or several of the following alternatives:

  • Add the attachments to Google Drive then use Google Drive for Mac/PC (see [2])
  • Use a desktop email client to access the account by IMAP and download all the messages to the local drive (see [3])
  • Use Google Takeout (see [4])

1. Contact us - Google
2. Attachments: View, download, and save - Gmail Help
3. Get started with IMAP and POP3 - Gmail Help
4. Dowload your data - Accounts Help

  • thanks. in Gmail Help Center there is no "Contact us" link. my issue is not there. Is it possible that I can chat with a support agent, and how?
    – Tim
    Commented Jul 13, 2015 at 3:56
  • As you already posted a question to the Gmail Help forum, wait for an reply there with instructions. Bear in mind that there is no guarantee that this will occur. Commented Jul 13, 2015 at 4:00

Google doesn't offer a traditional customer support line. They use what most web-based companies use: FAQ pages and support articles.

Contact options, including email, are available at http://www.google.com/contact/

  • thanks. I can't find their email address. What is it?
    – Tim
    Commented Jul 13, 2015 at 1:04
  • @contracode: Missed to mention the Gmail Help Forum . Commented Jul 13, 2015 at 2:07
  • @Ruben: I tried, no one replied. I am desperate.
    – Tim
    Commented Jul 13, 2015 at 2:45
  • and obviously what they offer is insufficient
    – Michael
    Commented Dec 2, 2023 at 15:40

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