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I added a field on my form to ask the customer for their desired password (the form is to register for our online access). I received an error that I may be violating the terms of service with this field. Am I not allowed to ask for passwords?

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Unfortunately, due to bad people using Cognito Forms to conduct phishing attacks, we automatically block forms that collect certain types of information like passwords (I have to be a bit vague here on purpose). However, there are two ways you can bypass this to collect passwords:

  1. Submit a support request and ask us to review your form
  2. Upgrade to a paid plan

Furthermore, I recommend using our data encryption feature to protect passwords, as people frequently use the same password for multiple accounts and this type of information should be protected as much as possible.

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