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I've recently bought a new phone so I've synced it to my Google account and installed all the apps I use. I've also done a factory reset on my old phone to wipe it.

However, now when I go to https://security.google.com/settings/security/activity to remove the old phone from my list of devices there's no "Remove" button displayed when I expand the old phone's entry in the list.

There's a "Remove" button against the new phone and a message that the new phone might be suspicious activity with a link to secure my account. The help page - https://support.google.com/accounts/answer/3067630?p=devices&hl=en-GB&rd=1 - states that the way to get the "Remove" button is to follow the steps to "secure my account".

Now I know that there's no suspicious activity on my account so I don't need to change anything. So how can I tell Google that everything's OK and I'd quite like full access please.

  • This might be better for Android Enthusiasts (assuming it's an Android device). That said, I wonder if the act of doing a factory reset sends a heartbeat back to Google that the phone is "clean". You might need to do something stupid like re-establish your Google account on the phone, then remove it from your account, before factory resetting it again. – ale Nov 10 '15 at 23:30
  • I also wonder if it's a timing thing. How long has it been since you used the old phone? Maybe after a certain elapsed time Google doesn't assume that the phone is still live. – ale Nov 10 '15 at 23:31
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    One more troubleshooting question: Is your phone listed in Android Device Manager? – ale Nov 10 '15 at 23:32
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    @Al yes the phone is listed in the device manager. I did consider the Android site but I thought that the problem was more with the website than the phone. I did also consider that I may have done the phone reset too soon. – ChrisF Nov 10 '15 at 23:53
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    Well, security.google.com/settings/security/activity does say "Devices that have been active on your account in the last 28 days, or are currently signed in.", so presumably your old phone will drop off in a few weeks. – ale Nov 11 '15 at 0:48
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It appears that Al E. was correct in his comment

It's now been more than 28 days since I wiped the old phone and it has now disappeared from the list.

protected by Community Jun 1 '16 at 6:05

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