Clicking Gmail -> Settings -> Accounts and Import -> Add another email address you own option pops up the following dialog box:

enter image description here

No matter the options I select or domain I use, I cannot get past this page. Clicking on "Next Step" does nothing.

This is in vanilla Internet Explorer 11 on Windows 7 64.

  • what do you mean you cannot get past the page?
    – ytg
    Dec 13 '15 at 20:00
  • Um, how about: clicking Next Step does nothing.
    – Paul
    Dec 13 '15 at 20:03
  • Try on a different browser. Ensure you're using a valid email address.
    – ale
    Dec 13 '15 at 20:43
  • 2
    I smell a hidden JavaScript error. Everything else could give you at least an error message. Try a different browser as @AlE. said. Chrome should be fine.
    – ytg
    Dec 13 '15 at 21:00
  • @ytg Submit that as an answer and I will mark it resolved. It is surprising to me how Google is deciding to shun so many users across so many platforms.
    – Paul
    Dec 13 '15 at 21:17

It's most likely a JavaScript error. Everything else should give a proper error message, while JavaScript errors tend to just silently fail in the background, noticeable only in the developer consoles of the browsers.

Using an other browser than Internet Explorer should solve the problem: for example Chrome, Firefox or maybe even Edge should be fine.

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.