Clicking Gmail -> Settings -> Accounts and Import -> Add another email address you own option pops up the following dialog box:

enter image description here

No matter the options I select or domain I use, I cannot get past this page. Clicking on "Next Step" does nothing.

This is in vanilla Internet Explorer 11 on Windows 7 64.

  • what do you mean you cannot get past the page?
    – ytg
    Commented Dec 13, 2015 at 20:00
  • Um, how about: clicking Next Step does nothing.
    – Paul
    Commented Dec 13, 2015 at 20:03
  • Try on a different browser. Ensure you're using a valid email address.
    – ale
    Commented Dec 13, 2015 at 20:43
  • 2
    I smell a hidden JavaScript error. Everything else could give you at least an error message. Try a different browser as @AlE. said. Chrome should be fine.
    – ytg
    Commented Dec 13, 2015 at 21:00
  • @ytg Submit that as an answer and I will mark it resolved. It is surprising to me how Google is deciding to shun so many users across so many platforms.
    – Paul
    Commented Dec 13, 2015 at 21:17

1 Answer 1


It's most likely a JavaScript error. Everything else should give a proper error message, while JavaScript errors tend to just silently fail in the background, noticeable only in the developer consoles of the browsers.

Using an other browser than Internet Explorer should solve the problem: for example Chrome, Firefox or maybe even Edge should be fine.

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