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THE SETUP: Our company has a primary support email that all of our clients use to generate helpdesk tickets. It is a google apps inbox using helpdesk@%our primary domain%

Our ticketing support auto pulls from this inbox and then moves into "all mail" or rather "archives" it in Google lingo.

THE NEED: I want to have an after hours auto responder (only once per after hours period from 6:01pm-8:59am the following day) that immediately fires off an auto responder that lets the email sender know it is an after hours ticket.

THE QUESTION: How to implement a time-based auto-responder in Gmail (on a Google Apps domain)?

  • Does a customer fill out a form? Send an email? During the day the customer calls in? But at night the customer will visit a website? Whatever the initial action is, you'll need an installable trigger. It can be a time based trigger, that runs every 15 minutes, and searches your email. It can be an "On Form Submit" trigger that runs as soon as the Google Form is submitted. – Alan Wells Feb 14 '16 at 15:54
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    Because tool recommendations are off-topic here, I edited the question so that it might remain open (it got 3 close votes already). If you want to ask the original form of your question, see Software Recommendations – user79865 Feb 14 '16 at 16:07
  • @SandyGood The user submits an email, and this inbox is polled by our ticketing software that then generates a ticket. I just want to send them a notification after hours that we will be looking at the ticket the next business day. – David Knapp Feb 17 '16 at 16:48
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There is no setting in the Gmail UI for a time based auto response.

The Email Settings API does allow you to enable, disable, change, and poll the current state of the autoresponder.

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