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Interesting issue with Gmail that I'm seeing.

So, a friend asked me to look into why she can't see old emails, and she's had this problem for 6 months. She's telling me that it happened the day after she upgraded to Windows 10. My first thought was that it was an issue with not giving the Calendar/Mail app proper privileges, but I've confirmed myself this is not the case. I have checked and it should be syncing and displaying mail from "Any Time" and the emails come in "as they're received" (these are settings within the Mail app within Windows 10).

That's when I logged into Gmail, and find that within Gmail itself, even in the "All Mail" folder, only has around 250 emails total, well under the 3000 emails that were expected to be there. I also searched with "in:anywhere" to see if additional mail would appear, but only the small subset of 250 emails appeared.

What is interesting is that still 1.49 GB of space is being taken, even though we can't see the emails. My hope is that the emails still may be there, just not displayed for whatever reason.

Has anyone else run into a problem like this?

I don't BELIEVE her account has been compromised in any way, but that's the only conclusion I can come to at this point, but I don't wan't to rule anything else out.

  • Did you check "Trash" to see if they were deleted recently? If "All Mail" is only showing 250 messages, that's all there is. – ale Apr 4 '16 at 19:23
  • Yes, I checked Trash, and Spam, only the expected messages were there (not the last 2750 messages we were hoping to see) – jchap Apr 4 '16 at 19:24
  • Bear in mind that the Gmail/Drive storage space meter could take up 24 hours to update. How does the Mail app within Windows 10 connect to the Gmail account? Does it use POP and it's settings are set to leave messages in the server? Are there more devices connected to the account? Are there third party apps connected? – Rubén Apr 4 '16 at 20:13
  • I would suspect the mail app has probably removed those old messages. – ale Apr 4 '16 at 20:37
  • Does she use any mail app for that account on a mobile device? – Raystafarian Apr 5 '16 at 11:32

protected by Community Jun 6 '18 at 22:01

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