How to cancel Google for Work billing? There's no way to contact them

Question

I'm from Brazil, and I had a Google Apps account with a domain. After I deleted it, I'm still being charged on my credit card, and there's no way to cancel or contact Google!

The e-mail says:

To review or make changes to your billing details, please visit your account. Here's how:

1. Sign in to your Google for Work Admin Console.

2. Click on 'Billing'.

3. Click on the overflow menu (three vertical dots) on the right hand side of your Google for Work subscription.

4. Click on 'Access billing account'.

If you don't see the Billing Info section in the Admin console, you might need to sign in with appropriate billing admin credentials. If you have any questions, visit our Help Center.

See you online, The Google Billing Team

The first step won't work, because I don't have a Google for Work account.

If I try to login with my account, I'm redirected to the same page asking me for my Google for Work account... https://admin.google.com/accountchooser?consumerAccountUsed=true

If I try the help center, I keep in loop on the pages trying to send a message to them...

Does anyone experienced this? Any help will be much appreciated!

Answer 1

I would give Google Apps for Work support a phone call and tell them the situation. Here is a link to the world wide phone numbers for Google Apps for Work.

https://support.google.com/a/table/3247295?hl=en

There is a number for Brazil in there.