Google rolled out a Smart Reply feature a while ago that gives me three possible replies depending on the content of the emails I get:

Smart Reply example

I don't typically use those replies, however. I tend to be more verbose than Google Inbox. ;-)

However, there are emails I'd love to have a quick response to: Zendesk tickets. In place of the replies I never use, it would be nice to be able to insert:

#status solved

I thought maybe using that reply would eventually teach Inbox to suggest it for me, but so far no joy. Is there some way I can customize Smart Reply manually?

  • 2
    It was my understanding that Inbox would learn over time, so that your "quick replies" would sound more like you.
    – ale
    May 20 '16 at 19:16

I don't know any way to do this without an addon, but Gorgias Templates looks helpful.

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