Visiting the Google Chrome Help Forum, I see some topics that are marked as Locked. There is a small gray padlock icon to the right of the title. Here’s an example: https://productforums.google.com/forum/#!topic/chrome/mu6_a2z9iJ0. I assume this means no new replies are allowed, but I cannot verify this assumption, nor can I seem to find any information about what a Locked Topic actually is.

I tried searching the Google Product Forums about this, but unfortunately haven’t found any search results pertaining to the forum itself. (Like a "meta" forum for questions about the forum).

Can anyone point me to some official Google documentation on the inner-workings of Google Product Forums, specifically on Locked Topics?

up vote 5 down vote accepted

A "locked" topic simply means that a topic can no longer be replied to/answered.

"Locking" a topic is a Moderator action.

From Groups Help: Permissions, "Lock Topics" is a permission that Moderators have:

Lock Topics
A person with this permission can lock or unlock a topic.

This suggests that it's a policy decision by the Moderators of the Product Forums. You'd need to check with them for what their criteria are. From what I can see, they seem to lock conversations that are old and don't have recent replies, resolved questions, etc.

In this particular case, it's not entirely locked, but locked for new replies. Not a manual action, but automatic. If you use the old forum interface, you'd see this notice at the top:

If the topic was locked (via manual action; either locked or duplicated to another topic), you'd see red lock instead (only on the old forum interface).

There is an official meta-forum for Google product forums, just not a dedicated one:

In https://support.google.com/groups/answer/1649687, open the 'Help forum' link in the top right, and end up in https://productforums.google.com/forum/#!categories/apps/google-groups-for-business, which, granted, can be misleading.

Also see Google Groups: Difference between lock reply and lock topic.

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