Is there a way to retrieve an email account password?

I've tried calling the company myself but they need the answers to the security question... of which were created 7 years ago along with the account and I can't remember for the life of me.

How to handle this problem?

1 Answer 1


If this help page is accurate (and I don't see why it shouldn't), it's only possible with:

  • an alternate email address (previously associated with your account);
  • a mobile phone number (also previously associated with your account);
  • or the answers to the secret questions.

Other than that, I think you're pretty much out of luck.

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