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When I try to select several emails in Outlook within Office 365, here is what happens:

I can select 9 emails (or 13 emails if I disable the preview text in the preferences) if I click on the first one displayed and then shift-click the last one displayed.

But if I select one, then scroll to the top of the list and then shift-click, nothing happens.

Is it possible to select more emails in one go than the number of emails displayed on the screen?

  • I can confirm this problem. I can't scroll down and shift-click more than about 25 messages. It may be refreshing the list (I can see a jump in the display of the list), and then something goes wrong. It actually works ok if you switch to the light version of Outlook 365 in the general options for mail. – js2010 Jan 19 '18 at 18:38
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It's possible to select multiple emails on Outlook on Web. I myself wasn't aware of the process until I've found similar answers to this one. I've tried this solution and it worked.

  1. Click on a message

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  1. Hold down the Ctrl key on your keyboard and select another message. You can select as many messages as you'd like while holding down Ctrl. Note: Holding down Shift and trying to select a string of messages after using Ctrl will un-select the already selected messages.

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  1. To select what to do with the messages, you can either right-click on one of the messages and select the desired action or you can click and drag them to the desired folder. Note: The email content window also contains a menu for all the possible actions for the selected emails.

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    My question asks "more than 9 items", do you think you could try to select, say 100 emails in one go for me? I'm wondering if it's only me or other users have this problem... – MicroMachine Jul 25 '16 at 16:23
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    In theory it should work for all the emails if you scroll to the bottom of your email list and select the last email while holding down the Shift key as it's already expressed in the answer but strangely the list scrolling limitation from my answer to your bulk deletion question applies to this action, too. – Montag451 Jul 25 '16 at 16:34
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    Yes, the process of selecting a batch of emails, then scrolling - but not too much - then holding shift and selecting again is what I'm going with right now… weird and annoying but hey it's not like Microsoft can afford good developers :D – MicroMachine Jul 25 '16 at 16:45

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