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I am the domain licensee but not the administrator. The administrator is currently uncontactable.

How do I upgrade from standard to premium Gmail?

Google is making it so difficult for customers to upgrade (contribute more revenue to them!).

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Is the domain in your name? If it is, then I would suggest trying to get in touch with someone at the Google Apps sales team and seeing what they can do for you.

I find that if you're trying to spend money with someone they're more likely to help you than if you just wanted the control panel back from the standard version.

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