There is no setting for 'Comments on Facebook ads' anywhere to be seen in Facebook business manager or under my personal notification settings?

We used to receive notifications of every comment on every ad we run (these ads are 'unpublished' posts). But they suddenly stopped. My boss is going nuts! How can I turn them back on.

1 Answer 1


Managed to finally figure this one out.

Like I said we used to get these and they suddenly stopped. No notification setting seemed to apply.

I went to one of the existing email comments and clicked 'Unsubscribe' at the bottom.

enter image description here

On this unsubscribe page I got a clue

enter image description here

Then on your notification settings click 'Edit' next to 'Email' and search for Comments on your links and click Turn On next to it

You must also enable Comments on your videos and possibly other options.

enter image description here

There may be other settings to turn on related to 'Links'. I'm not quite sure how a 'link' is an ad comment but it seems to be the one to enable.


Not the answer you're looking for? Browse other questions tagged or ask your own question.