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My account is disabled. I sent my passport and my birth certificate for verification.

So, is there anyone here who has gone through this and knows how long a banned user should wait for a response?

It’s been a week since I sent the reactivation request. Is it because the provided information (birth certificate/passport) are not in English and Facebook needs time to translate them?

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The time required to complete the Facebook ID verification process varies. Generally it takes from 30 minutes to 1 week. In some cases there is no response from Facebook support team for the long time (It depends on why they have blocked your account.)

See this thread Why is ID verification taking so long?, top answer also said to wait for atleast one week.

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  • Thanks for making it clear. Now that i have a good idea on how the Facebook works, I want to know if I'm allowed to create a new account in case there was no response.. Because Facebook privacy terms clearly say that users who had their accounts disabled are forbidden to make new ones unless with a permission. – user135783 Oct 3 '16 at 12:36
  • @user135783 In short: no. You cannot create a new account without express permission from Facebook Support. – Michelfrancis Bustillos Oct 4 '16 at 12:53

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