Questions tagged [account-recovery]

For questions about recovering access to a user account

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1 answer
652 views

Where do I use the unique code to get back in to Facebook? [closed]

Luckily I can still get in on my phone, but it's suddenly using an old, discontinued, company email. I went through all the steps with Facebook and they have "mailed" me a 6 digit code, but ...
0 votes
0 answers
5 views

Disable Google 2FA when authenticator is lost [duplicate]

I have a Google account where I have set up 2 step verification, with a phone number and Google Authenticator. However, recently, I have lost the TOTP details used for the "Google Authenticator&...
1 vote
1 answer
2k views

Recovering an ancient YouTube account

I have a YouTube account that dates from at least 2011, before the Google Accounts were fully integrated. I know the username and the email address, but not the password. Here's where it gets tricky....
0 votes
1 answer
15 views

Instagram could not login [duplicate]

My phone and sim is lost . I cannot login to my Instagram account as verification code is sent to sim which I have deactivated and to my mail ID which I cannot access. How can login to my Instagram
-1 votes
1 answer
2k views

Instagram confirmed account but can't get the security code

What do I do? I don't have access to the number it's sending the security code.
0 votes
2 answers
152k views

How can I regain my Instagram account after the phone number got invalid?

My Instagram account has been suspended by the Instagram team, possibly because I had not used it for a while, and I tried to log in from within a different region from where I used to do. When I ...
0 votes
1 answer
2k views

Lost access to Instagram account

I have lost access to my Instagram account since it became unlinked with my Facebook account. Every time I try login with Facebook, it takes to creating a new Instagram account option. I tried ...
0 votes
0 answers
103 views

How do I unblock our Instagram account?

We use Instagram for our organisation and the Instagram account is linked to our business.facebook.com account. Earlier today, when my colleague attempted to log into our Instagram account, they were ...
0 votes
0 answers
499 views

Is it impossible to access old Google accounts even with access to all credentials (no 2FA set up)?

I have two old Google/Gmail accounts which I haven’t used in a long time. I’ve been trying to log into them again on several occasions over the past few months (even using different browsers), without ...
0 votes
1 answer
173 views

How to identify the Super Admin email of your GoogleApps

Our network guy left sometime ago, covid n all. He never told us which/what email was the super admin in our org. been over 5 months now. We are trying to add new users, how can we add new users to ...
0 votes
0 answers
21 views

Facebook password recovery

I have my phone number, but I do not have access to the email that I used to log into Facebook. At some point I sat two factor authentication apparently. When I try to login to Facebook it will not ...
0 votes
0 answers
13 views

Azure doesn't permit me to log in. What to do?

Some time ago I created an account in outlook and I was using azure.microsoft.com and also Azure ML Studio without problems. Today for "security reasons" it asked me for an alternative email ...
4 votes
1 answer
2k views

Why doesn't G Suite Admin password reset option appear?

I am providing support to a small organisation that had G Suite set up for them a few years ago by a company that has now folded. They have given me the account name for the G Suite domain admin, but ...
0 votes
0 answers
17 views

Can you recover a Google Workspace account if you have admin access to the domain name/DNS records? [duplicate]

A rogue employee who set up the Google Workspace for a company turned around and ransomed the company by locking everyone out of their emails - asking for payment to release the accounts. I have admin ...
1 vote
0 answers
94 views

How to recover gmail account without password? [duplicate]

I've changed one of the gmail passwords of one of my accounts and since forgotten it. I have tried using an old password and Google says that I have changed it. I have acess to gmail on my phone from ...
0 votes
1 answer
555 views

Google account recovery when hacker has added their phone

About 15 minutes ago someone managed to log in to my gmail account, and then added their phone number. I tried to follow the suggested steps but the problem is when it gets to the recovery part google ...
-1 votes
1 answer
595 views

Lost phone contacts after deleting Gmail acount

How can I restore my Gmail account once I've deleted it and it's been almost a month since I deleted from my iPhone 10? I have lost most of my important contacts and no other way to recover
1 vote
0 answers
25 views

How login to my Facebook account when I am not sure of email, phone or password?

I can not login to my account that has my image. Unfortunately, I am not sure about the email or phone I used when creating the account. I tried every email and phone I remember but it did not work. I ...
1 vote
0 answers
65 views

How to recover an hacked Facebook profile

I need to recover a facebook account that has been hacked. After extensive search on the web I couldn't find a solution. What they did Months ago the account was violated: email, password and the ...
0 votes
0 answers
24 views

Can't access Facebook account - 2FA

I'm in quite a pickle and I'm really hoping someone can help me with this! Here is the situation: I've set up 2FA back a few months ago, and don't have access to my old device anymore, which I used to ...
0 votes
1 answer
435 views

Recover Facebook account, without access to email and

We have the following scenario: Alice is authenticated on Facebook on her phone. She forgot the password of her Facebook account Can't access the email associated with the Facebook account and does ...
1 vote
2 answers
86k views

Forgot Facebook Email and Password

I have an old Facebook account that I created, uploaded a couple of photos and simply ignored (i.e. no friends added). Now, I can't remember the email address associated with the account and I don't ...
0 votes
0 answers
34 views

Facebook login issue

Someone else used my Facebook number to create a new Facebook account and I can't get login into my Facebook account because I forgot my password. And I've tried to recover my lost password but it ...
1 vote
0 answers
66 views

Can I retrieve an old WhatsApp account with a different phone number?

I have deleted my old WhatsApp account after changing my number thinking I can retrieve it once I set it up with my new number. But I can't. I really need some of the messages from my old account......
0 votes
0 answers
407 views

Why is Google not sending a 6 digit code to recovery email?

This happens in both two different scenarios: Setting up a recovery email for my Google account. The Gmail I put in doesn't receive any email from Google. Not on spam either. The Send a new code. ...
0 votes
0 answers
83 views

Facebook won't let me recover my account via SMS [Facebook is acting weird]

I have a Facebook account for 6 years. My phone number and e-mail are registered and confirmed in my account. 2 years ago I bought a new phone and logged into my account. 2 years later (yesterday) I ...
1 vote
0 answers
36 views

I can't sign in to Linkedin account because my email address is no good anymore

It's been a year since I used Linkedin, and my email address is no longer available because I cancelled my GoDaddy account, which hosted that email address. How can I reach Linkedin customer service ...
0 votes
1 answer
545 views

Facebook login hacked; how to regain access to my account

I think my Facebook has been hacked as I can no longer log in. I no longer have the email associated with the Facebook . I have tried to reset password by sending messages to friends and getting codes....
0 votes
1 answer
1k views

I can't get password reset for LoL on Outlook

I have an outlook email for many years that receives all emails as expected but recently I needed to reset my password for a League of Legends account. The password reset email never appears. Not in ...
0 votes
2 answers
3k views

Is it possible to contact Facebook asking them to recover an account?

If someone can't recover his Facebook account by any mean. Is it possible to send his ID to Facebook and ask them to recover his account? Because earlier this year I filled a form asking Facebook to ...
0 votes
0 answers
442 views

Instagram account hacked, two factor authentication set up by hacker

Apologies if I’m not posting this in the appropriate community. Recently my sister’s email account was hacked and the hacker gained access to her Instagram account. We have gotten back into her email ...
1 vote
0 answers
118 views

Instagram hacked

I have an Instagram account and a "side" Instagram account, that I believe has been hacked, I am unable to access a code that is sent from Instagram as it goes to a dead mobile phone.
4 votes
0 answers
222 views

How to recover Instagram handle using Facebook page?

I lost access to my mail which I used to sign in to Instagram (business) handle. Now can I use my Facebook page linked to that Instagram account to recover it?
0 votes
0 answers
8 views

how do i sign in when you send the recovery to emails i can't open [duplicate]

i had to restore my computer due to a scam. i have been trying to get into my gmail for over a month but when you send a link you send it to the address you have blocked. when you send it to my ...
0 votes
2 answers
561 views

Recovery of account when been blocked

Facebook has blocked my account without any notice. How can I recover my account?
0 votes
0 answers
105 views

Wrong format for Gmail recovery email. cant access account

I want to recover my account but the recovery email is in the wrong format. It's: example@outlook.com.com Instead of: example@outlook.com I know the email, but I must have added an extra .com when ...
0 votes
0 answers
43 views

Instagram password reset

My account was hacked so now I am changing all my passwords. The email I received has a hyperlink on the "let us know" is this legit of a Instagram reset email?
0 votes
1 answer
288 views

Can I change the email for my steam account without logging in?

I made a Smurf account a while back and forgot my email. Now I can't log in because I forgot the Username/password and email. So is there anything I can do to get it back? I have the account as a ...
0 votes
1 answer
1k views

Restore deleted Instagram account created using Facebook login

I had created my Instagram account using my Facebook account. Recently I deleted my Instagram account and now I'm wondering if there is a way I could get it back. Can you tell me how?
2 votes
2 answers
2k views

How to recover account on Project Euler?

I've forgotten the password I used years ago and they don't seem to have a password reset feature. Instead, it says: If you have forgotten your username and/or password and you have generated an ...
1 vote
0 answers
137 views

I have been locked out of a Google account because I changed phone numbers [duplicate]

I have an old Google account I would like to get into. I know to a certainty the following: username password phone number I registered the account with I changed phone numbers so I can't receive ...
0 votes
0 answers
8k views

i am trying to reset my messenger password without having a Facebook account i am doing all the step with success but the process still failed?

Ok here is the steps that I follow. First of all, I click on forgot password field. In a box will pop up with the original phone number or email address you used to sign up initially, it asks me to ...
0 votes
2 answers
506 views

Cannot complete Google's "Verify your account" with SMS

I'm trying to verify my account as: https://support.google.com/accounts/answer/114129?hl=en Now, I can login to gmail and send and receive messages. However, I cannot update the verification phone ...
0 votes
0 answers
561 views

Gmail won't let me in despite correct password (device not recognized)

Gmail won't let me sign in to my old account which I haven't used for years (last time used probably even in different country). After providing correct password it responds with: I don't have this ...
1 vote
1 answer
856 views

How to retrieve the lost password for my Yahoo email account?

Is there a way to retrieve an email account password? I've tried calling the company myself but they need the answers to the security question... of which were created 7 years ago along with the ...
1 vote
1 answer
9k views

Lost phone number and PayPal need verify by phone number

My account was locked I can't log on my account and my recovery option was my email only but I made my account when I still had my old number, and have no way of accessing that number, and can't send ...
0 votes
1 answer
642 views

Can I get back a deleted Gmail account after a long time if I still have access to its recovery email?

I have a Gmail account which has been deleted for over a year and not been recovered. Lets call it 'X'. I also have another Gmail account which is the recovery email for 'X'. I still have access to it....
5 votes
1 answer
11k views

Find the IP from which a person tried to reset Gmail password

Yesterday I received 2 SMS from my Gmail account. Somebody tried to login to my account. He/she tried to use SMS to reset my password. Can anybody tell me how to find the IP from which the attacker ...
0 votes
0 answers
4k views

Cannot login to www.messenger.com but can login to Facebook Messenger Android app

I installed Facebook Messenger but I do not have a "regular" profile at Facebook for privacy reasons. Now FB Messenger will not let me log in at www.messenger.com but my password is correct because I ...
0 votes
1 answer
28 views

How to recover a Twitter account from an old colleague?

In 2013 I had a Volunteer created a Twitter account for my soccer club and now he no longer works for the club. I have tried to reach out but no answer. How can I now get access to my Twitter ...