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Questions tagged [account-recovery]

For questions about recovering access to a user account

48
votes
2answers
3.5m views

How do I recover my Google account (or Gmail) password or username?

I have forgotten the password or username for my Google account, or I'm unable to access my account for other reasons. How can I recover my account? (This Q&A is meant as a general description ...
5
votes
2answers
25k views

How to retrieve a stolen Yahoo account's password?

One of my friends just got hacked on her PC and her Yahoo account password was stolen. Now the hacker use her account under her name for bad reason. He may have change alternative email, security ...
2
votes
2answers
3k views

How do I recover the Facebook account password?

I have forgotten my Facebook account password and also I have no access to the number which I use to log-in to Facebook account. On this page (see the image below) they are asking for a government ...
13
votes
3answers
24k views

My account on Facebook has been hacked - how do I recover it?

Someone is sending spam messages from my account in Facebook. How do I get back control of it?
4
votes
2answers
19k views

How to retrieve a forgotten Yahoo! Mail password

I have forgotten my Yahoo! Mail account password. What is the procedure to retrieve my password? Note that I'm not asking where the link is. I want to learn about the procedure (i.e. if they ask me ...
1
vote
2answers
84k views

Forgot Facebook Email and Password

I have an old Facebook account that I created, uploaded a couple of photos and simply ignored (i.e. no friends added). Now, I can't remember the email address associated with the account and I don't ...
0
votes
1answer
8k views

How can I recover my Twitter account password without my old phone?

My phone was lost. I remember my email and my number but I can't receive my notification code because I lost my phone two years ago. How can I receive my account password?
0
votes
2answers
60k views

How can I regain my Instagram account after the phone number got invalid?

My Instagram account has been suspended by the Instagram team, possibly because I had not used it for a while, and I tried to log in from within a different region from where I used to do. When I ...
1
vote
1answer
809 views

How can I regain access to my Facebook account?

I attempted to log into my Facebook account from my cell phone. I didn't know that my cell phone wasn't connected to my Facebook account. I am now blocked from my account because of this. I'm being ...
4
votes
1answer
163k views

Reopen previously deleted Google account

I closed one Gmail account and opened another. I foolishly deleted everything from previous account. I now need information of a transaction I made. Can I reopen previous account and recover emails?
0
votes
1answer
15k views

Reset my password for Gmail and Facebook [closed]

I have a new smart phone and can't log in to Facebook and email because I have forgotten my password for both of them. What can I do?
-2
votes
3answers
55k views

Forgot my Gmail password and SIM card - how can I recover my password? [duplicate]

I have forgotten my Gmail password and have lost my phone SIM card. How can I recover access to my email account?
8
votes
2answers
6k views

“Something seems a bit different about the way you're trying to sign in” to Gmail

I'm trying to log in to a very old Gmail account of mine. When I enter the correct password, I'm taken to a page that says: Something seems a bit different about the way you're trying to sign in. ...
3
votes
1answer
15k views

How to recover a Yahoo account?

Someone was hacked, the hacker changed the password, we tried resetting it. Yahoo says: Looks like we can't recover your account online. Please visit our help site to get back in. What now? We ...
3
votes
1answer
16k views

How can I delete a Yahoo account permanently, when I cannot access it?

I have an account of Yahoo mail. I forgot my password and also I forgot my security question and answer for recovery. It's so important for me to delete my account now because someone is abusing my ...
2
votes
1answer
2k views

Reset Google Apps Admin Password

I am the sole administrator of my Google Apps account. I cannot remember my password. When I try to reset the password all I am put in is an infinite loop. I tried following instructions from Google ...
1
vote
1answer
7k views

How to recover Facebook account using email, not phone number

I forget my Facebook password and I want to recover it. But when I recover the password, they send the verify code (6 digits) to the phone number that I no longer use. I opened my Facebook account ...
1
vote
1answer
730 views

How can I recover my Yahoo! mail when can't login referenced mail account

Both Yahoo! mail account has been locked. I cannot login. I also have forgotten security question of both account. What can I do now?
0
votes
0answers
692 views

Choose the option to reset your security questions

I expect to see: but see: and then: Not knowing the phone number, how do I proceed? The clear, explicit, and wrong directions specify: Reset your security questions Go to iforgot.apple.com. ...
0
votes
2answers
25k views

What do I do if I forgot my Gmail password? [duplicate]

Do I need to contact Google if I've forgotten my Gmail password?
-2
votes
1answer
3k views

Forgot my Yahoo! mail password

I forgot my Yahoo! mail password and I am very interested in accessing and maintaining my Yahoo! mail account because it contains a lot of data since 2003. What can I do to recover or change my Yahoo! ...