Questions tagged [account-recovery]

For questions about recovering access to a user account

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49
votes
2answers
3.7m views

How do I recover my Google account (or Gmail) password or username?

I have forgotten the password or username for my Google account, or I'm unable to access my account for other reasons. How can I recover my account? (This Q&A is meant as a general description ...
13
votes
3answers
25k views

My account on Facebook has been hacked - how do I recover it?

Someone is sending spam messages from my account in Facebook. How do I get back control of it?
13
votes
2answers
13k views

Is there a way of disabling Google's password recovery feature?

I have a YouTube channel which is under a different Google account to my normal one. I have a secure password with it, and an alternate e-mail address set up, but I thought I'd see how secure the ...
12
votes
4answers
16k views

My GitHub account has been suddenly “flagged” and hidden from public view - how come?

I just got this message bar on GitHub saying that: Your account has been flagged. Because of that, your profile is hidden from the public. If you believe this is a mistake, contact support to ...
8
votes
2answers
270k views

How can I recover my Gmail account when I remember the password, not the username?

I have a Gmail account that I haven't used in ages so I've forgotten the login name I used to sign up with. I've forgotten the recovery e-mail address setup on the account but I can remember my ...
8
votes
2answers
6k views

“Something seems a bit different about the way you're trying to sign in” to Gmail

I'm trying to log in to a very old Gmail account of mine. When I enter the correct password, I'm taken to a page that says: Something seems a bit different about the way you're trying to sign in. ...
6
votes
2answers
9k views

How can I reset a Hotmail password if I don't know the security question?

My sister recently changed her Hotmail password and she can't reset it, because the security question looks like this: The question was written long time ago in Greek and apparently Microsoft doesn't ...
5
votes
1answer
36k views

How can I restore my deleted Google Account and how long before it is gone forever?

My account was hacked into and deleted just today (I know who did it because this person forced me to give them the password) because this person believes it is not safe for me to have this account, ...
5
votes
1answer
17k views

What happens to a Facebook account when it is reported as compromised?

According to Facebook, If you believe your account has been compromised by another person or a virus, please click the "My Account Is Compromised" button below. We'll help you log back into your ...
5
votes
2answers
25k views

How to retrieve a stolen Yahoo account's password?

One of my friends just got hacked on her PC and her Yahoo account password was stolen. Now the hacker use her account under her name for bad reason. He may have change alternative email, security ...
4
votes
1answer
8k views

Find the IP from which a person tried to reset Gmail password

Yesterday I received 2 SMS from my Gmail account. Somebody tried to login to my account. He/she tried to use SMS to reset my password. Can anybody tell me how to find the IP from which the attacker ...
4
votes
1answer
166k views

Reopen previously deleted Google account

I closed one Gmail account and opened another. I foolishly deleted everything from previous account. I now need information of a transaction I made. Can I reopen previous account and recover emails?
4
votes
2answers
21k views

How to retrieve a forgotten Yahoo! Mail password

I have forgotten my Yahoo! Mail account password. What is the procedure to retrieve my password? Note that I'm not asking where the link is. I want to learn about the procedure (i.e. if they ask me ...
4
votes
1answer
495 views

With Gmail's 2-step verification, what's the purpose of the “recovery email address”?

If I have a change in phone number, and the two-step stops working, is the recovery email address going to be all it takes to get back full access, or is that only going to be useful for a forgotten ...
4
votes
1answer
2k views

Why doesn't G Suite Admin password reset option appear?

I am providing support to a small organisation that had G Suite set up for them a few years ago by a company that has now folded. They have given me the account name for the G Suite domain admin, but ...
3
votes
1answer
2k views

How can I get back a Gmail account I deleted forever 10 days ago?

10 days ago I deleted forever by mistake a Gmail account that I need to recover (in the next couple of days). Is this doable? And if yes, how?
3
votes
1answer
310 views

Tumbler account lost

Last night, I was deleting cookies on my daughter's mac and (maybe coincidentally) now she can't access her Tumblr account. She can only view it as a follower. Any ideas on how to reinstate her to ...
3
votes
1answer
17k views

How can I delete a Yahoo account permanently, when I cannot access it?

I have an account of Yahoo mail. I forgot my password and also I forgot my security question and answer for recovery. It's so important for me to delete my account now because someone is abusing my ...
3
votes
2answers
2k views

Unable to reset Skype password using Gmail “plus” address

I recently signed up for Skype, and unfortunately, have forgotten my password. I went to reset my password with their online form, where it asked for the email address I signed up with. When I signed ...
3
votes
1answer
2k views

Recover cleared passwords from your Google account

Yesterday I cleared all my personal info from my laptop before sending it off to the menders for them to install a new keyboard and look at an issue with over-heating. Today I logged into my desktop ...
3
votes
1answer
15k views

How to recover a Yahoo account?

Someone was hacked, the hacker changed the password, we tried resetting it. Yahoo says: Looks like we can't recover your account online. Please visit our help site to get back in. What now? We ...
3
votes
1answer
93 views

Moved to another street. Can't reset eBay Password

I've forgotten my eBay password, but every time I try to reset my password and sign in, it kicks me out and I get an email saying that there's been "Fraudulent Access to your account" It's either ...
3
votes
0answers
1k views

How do I make a Google account my default when I can't sign out of other accounts?

My school blocked the thing where we can switch our accounts (although I found a way to sign in to my other accounts) and I hate having to change my account every time I want to do something. How do I ...
2
votes
1answer
2k views

Is it possible to get Gmail Password sent to my recovery email address?

I want my Gmail password to come to my recovery email address without changing the password. Is it possible. If yes, how can it be done?
2
votes
2answers
1k views

Can someone irreversibly delete a Google account by one successful login?

Someone seems to have guessed (or otherwise obtained) my Google password, as I received two e-mails to my alternative (non-Google) e-mail account which I provided to Google. One was about a sign-in ...
2
votes
1answer
2k views

How do I change my password in Trello?

How can I change my Trello password? I couldn’t find an answer in their help.
2
votes
2answers
3k views

How do I recover the Facebook account password?

I have forgotten my Facebook account password and also I have no access to the number which I use to log-in to Facebook account. On this page (see the image below) they are asking for a government ...
2
votes
1answer
17k views

Cannot access account

I have a Yahoo email account. I know my password. I know all the answers to my all my secret questions. When I try to login, Yahoo demands that I verify access through an alternate email account. ...
2
votes
1answer
2k views

Reset Google Apps Admin Password

I am the sole administrator of my Google Apps account. I cannot remember my password. When I try to reset the password all I am put in is an infinite loop. I tried following instructions from Google ...
2
votes
1answer
137 views

After I merged YouTube and Google+ I can't get the password of YouTube

I just merged my YouTube account with Google+. I was using an app to upload my videos to my YouTube channel, now this password is rejected. I only have one password; I don't remember creating a new ...
2
votes
2answers
746 views

How do I change my password on TV Tropes?

TV Tropes has an extremely odd form of login, and there seems to be no way to recover a lost password or to change an existing password.
2
votes
0answers
1k views

How to restore Gmail password if I still have an access to this account by redirection

I added another Gmail account to my primary Gmail account years ago through the Accounts and Imports option. I can get and send emails to/from this account, but I cannot log in into this account ...
2
votes
0answers
1k views

How can I get Google account recovery to recognize an email address with periods?

Okay so I have two Gmail accounts: one is for business and one is for personal use. Let's just say my business account is jane.doe@gmail.com, and my personal is johnsmith@gmail.com. These are all old ...
2
votes
0answers
1k views

Backup Chrome synced data (accounts/passwords)

Today I realized I lost 2+ years of web account/password data that was synced across all of my Chrome instances (iOS, Win7, total of 4 computers). My bookmarks were OK. It's happened to a few people ...
1
vote
1answer
511 views

Lost account info

My email account was deleted. Now I can't access my Facebook because the username was Gmail. I don't have the same phone number to get code and don't know the answer to the security question. What do ...
1
vote
2answers
84k views

Forgot Facebook Email and Password

I have an old Facebook account that I created, uploaded a couple of photos and simply ignored (i.e. no friends added). Now, I can't remember the email address associated with the account and I don't ...
1
vote
1answer
566 views

I cannot re-create Gmail account

I have deleted my Gmail account because I wanted to have a dot inside but forgot to. Now it does not allow me to add new email with dot there because it recognizes the mail with dot as same as the ...
1
vote
1answer
240 views

How can I recover my Trello account if I've lost my Google account too?

I deleted my Google account that is associated with Trello and I can't recover my Trello account. I can't recover my Google account because I deleted it long time ago. There is a chance to recover my ...
1
vote
1answer
706 views

Recovering deleted Gmail account [duplicate]

Can someone please let me know if I can reopen my old Gmail address? I deleted it about 2 years ago. I need to use this email again as I posted comments on YouTube video that I need to look at again. ...
1
vote
1answer
1k views

What to do if my Google account has been compromised?

I have been getting alerts on emails that I have never sent. And when I look in to it further it shows a Facebook or Google+ group. Are there steps that can be taken to recover my account?
1
vote
1answer
670 views

Can I gain access to a Gmail account on my computer if I can only access it on my phone?

I recently left a university that uses a Gmail interface for its email accounts and have subsequently lost access through the university's site. However I had synced the account with the Gmail app on ...
1
vote
1answer
702 views

Transifex cannot reset the password

When using the Forgot password? function on Transifex, I get the following error: The user account associated with this email address cannot reset the password. This is the email to which ...
1
vote
1answer
467 views

Are Yahoo mail TLDs interchangeable?

I forgot my Gmail password a few weeks ago. During the recovery process, it demands a backup email ID, which is from my Yahoo account. I had registered it as a yahoo.com address, but I am not getting ...
1
vote
2answers
3k views

If someone hacked into my Gmail account, wouldn't that let them go in and change my recovery email all together?

So what is the point of a recovery email? Shouldn't my recovery email be secret?
1
vote
1answer
7k views

Pandora password recovery

I set up Pandora on an iPad nearly two years ago. I now have a new Samsung Galaxy S4 that I want to install the app to, but can't remember the password for the Pandora account. How do I recover the ...
1
vote
1answer
4k views

Gmail account phone number change

How can I edit my contact number in Gmail account? there is no option coming to edit it. The option is coming that recovery number and send a verification code but I can't get it because my number has ...
1
vote
1answer
2k views

Removing Gmail Recovery Options as G Suite Super Admin

I am a Super Admin for my company's G Suite. I need to access the inbox of a former employee. Despite resetting the password, an attempt to log in says that my computer is not recognized and it ...
1
vote
1answer
1k views

How can I regain access to my Facebook account?

I attempted to log into my Facebook account from my cell phone. I didn't know that my cell phone wasn't connected to my Facebook account. I am now blocked from my account because of this. I'm being ...
1
vote
1answer
10k views

How to recover Facebook account using email, not phone number

I forget my Facebook password and I want to recover it. But when I recover the password, they send the verify code (6 digits) to the phone number that I no longer use. I opened my Facebook account ...
1
vote
1answer
2k views

How can I find my leaked Adobe hint?

I got the email from Adobe Customer Care informing me that my password was part of a great password leak reported by XKCD. So I’m supposed to change my password anywhere that I used that password. ...