Questions tagged [account-recovery]

For questions about recovering access to a user account

38 questions with no upvoted or accepted answers
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4
votes
1answer
2k views

Why doesn't G Suite Admin password reset option appear?

I am providing support to a small organisation that had G Suite set up for them a few years ago by a company that has now folded. They have given me the account name for the G Suite domain admin, but ...
3
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0answers
190 views

How to recover Instagram handle using Facebook page?

I lost access to my mail which I used to sign in to Instagram (business) handle. Now can I use my Facebook page linked to that Instagram account to recover it?
3
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0answers
2k views

How do I make a Google account my default when I can't sign out of other accounts?

My school blocked the thing where we can switch our accounts (although I found a way to sign in to my other accounts) and I hate having to change my account every time I want to do something. How do I ...
2
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0answers
1k views

How to restore Gmail password if I still have an access to this account by redirection

I added another Gmail account to my primary Gmail account years ago through the Accounts and Imports option. I can get and send emails to/from this account, but I cannot log in into this account ...
2
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0answers
2k views

How can I get Google account recovery to recognize an email address with periods?

Okay so I have two Gmail accounts: one is for business and one is for personal use. Let's just say my business account is jane.doe@gmail.com, and my personal is johnsmith@gmail.com. These are all old ...
2
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0answers
1k views

Backup Chrome synced data (accounts/passwords)

Today I realized I lost 2+ years of web account/password data that was synced across all of my Chrome instances (iOS, Win7, total of 4 computers). My bookmarks were OK. It's happened to a few people ...
1
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0answers
235 views

How do you reset a lost Facebook password?

*See edited info at the bottom. I've been trying to reset my Facebook password for the last months with no luck. According to this FAQ, you have to go here to reset a lost password. The first wrong ...
1
vote
1answer
262 views

Can I change the email for my steam account without logging in?

I made a Smurf account a while back and forgot my email. Now I can't log in because I forgot the Username/password and email. So is there anything I can do to get it back? I have the account as a ...
1
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1answer
500 views

Can't log into my Blogger account

I haven't been able to log into my Blogger account for my blog or into the Gmail of the same account. I remember the recovery mail that I'd connected and I've tried using the account recovery several ...
1
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0answers
400 views

how can i log in to my Instagram account without the confirmation code sent to my phone?

I'm having troubles trying to log in to my Instagram account. I have my email available and my Instagram account linked to my Facebook. The problem is when I try to log in, it keeps asking me for a ...
1
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0answers
240 views

Outlook.com Web App Recovery Code

Call me paranoid, but if someone gained access to my recovery code (either physically, or via spyware as I printed it out), would they be able to permanently lock me out by changing my security info (...
1
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0answers
15k views

Facebook wants my phone number to let me in

All of a sudden I'm unable to access my Facebook profile, I'm asked to provide my phone number to be sent a verification code. I don't want to give Facebook my phone number, but I can't find another ...
1
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0answers
4k views

How can I gain access to my Gmail account with my password but without a recovery phone number or email?

I know my Gmail username and password. I don't have any recovery phone number or email. I recently moved to another location within the United States and Gmail won't let me access my account: I tried:...
1
vote
1answer
819 views

How can I recover my Yahoo! mail when can't login referenced mail account

Both Yahoo! mail account has been locked. I cannot login. I also have forgotten security question of both account. What can I do now?
0
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0answers
47 views

i am trying to reset my messenger password without having a Facebook account i am doing all the step with success but the process still failed?

Ok here is the steps that I follow. First of all, i click on forgot password field. In a box will pop up with the original phone number or email address you used to sign up initially, it asks me to ...
0
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0answers
180 views

How can I get back my Facebook account?

Today, my account was disabled. I asked folks online for help. Someone reached out and was able to get me a security code which fb sent to my email. It says: “To help us confirm your identity on ...
0
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0answers
91 views

Facebook Security Code - Which Browser?

I REALLY need help! I forgot my password to FB, so I went through the recovery process. The only valid contact information was my cell number as my email contacts are no longer valid. I did set up ...
0
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0answers
175 views

How can reuse my gmail username of permanently deleted

In 2015, I created an Instagram account with my Gmail, later changed the original Gmail with my new Gmail on Instagram, and permanently deleted the old Gmail! Now, five years, Instagram wants me to ...
0
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0answers
36 views

Instagram gmail

In 2015, I created an Instagram account with my Gmail, later changed the original Gmail with my new Gmail on Instagram, and permanently deleted the old Gmail! Now, five years, Instagram wants me to ...
0
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0answers
97 views

How to retrieve files being held hostage by OneDrive?

I've recently encountered a very frustrating issue where all of my friend's important documents were on OneDrive when he had a compromised Microsoft account. I called many Microsoft numbers to reset ...
0
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0answers
438 views

Google account can't login because I forgot the password hint question. Even with the password remembered. What can I do?

I have an account named some1234.com@gmail.com (some1234.com is a domain owned by me, but this is a placeholder) Current situation of mine: I have the password. I am sure of this. I own the domain ...
0
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0answers
251 views

Recovery Code being sent to previous Employer Email id

I have been struggling past more than a year now to recover my password. I put the code recieved on my phone. Then on next page it says try another way and asks to recover code..where it is sending ...
0
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0answers
430 views

Attempt to access the mailbox redirects to https://www.google.com/intl/en/gmail/about/; cant simply sign in again

A friend of my aunt says that she is still logged in to her Google account (or at least going to google.com says so) but she cannot simply access her mailbox as she used to. Clicking 'Gmail' on google....
0
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0answers
238 views

Facebook account recovery

I am helping a relative of mine (Ben) to login to his account. Ben's account is two factor enabled but Ben didn't save the backup codes. We did a account recovery. Facebook emailed Ben the reset code ...
0
votes
1answer
339 views

Recovering an ancient YouTube account

I have a YouTube account that dates from at least 2011, before the Google Accounts were fully integrated. I know the username and the email address, but not the password. Here's where it gets tricky....
0
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1answer
2k views

How can I create a new password for my Gmail account?

How can I create a new password for my Gmail account?
0
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1answer
1k views

Account Recovery for Gmail failure

My private gmail account didnt recognize my password, answered all account recovery questions and it says it cannot recognize my account but i still have access to my email on my phone? I use this ...
0
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0answers
841 views

Facebook - ask three friends to confirm your account

I'm in a very stupid situation. I'm not much into social networks and I have tried to created and account on Facebook three times over these years. Every time I end up blocked without a way to recover ...
0
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0answers
1k views

Select how you want to unlock your account: Unlock e-mail sent

When I went to reset my spam trap account on iCloud, to see how it operates, I was presented with: and: Why is my "real" account worse-protected by not allowing me to reset the password? My "spam ...
0
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0answers
771 views

Choose the option to reset your security questions

I expect to see: but see: and then: Not knowing the phone number, how do I proceed? The clear, explicit, and wrong directions specify: Reset your security questions Go to iforgot.apple.com. ...
0
votes
2answers
565 views

Is it possible to contact Facebook asking them to recover an account?

If someone can't recover his Facebook account by any mean. Is it possible to send his ID to Facebook and ask them to recover his account? Because earlier this year I filled a form asking Facebook to ...
0
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0answers
5k views

Reset Facebook password

My wife forgot her Facebook password and we thought that we will set new password using reset password. So she logged out from her Android Facebook app and now we are not able to reset the password. ...
0
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1answer
2k views

Two Gmail accounts exist with same email id

Two weeks ago I created a Gmail account with id example@gmail.com in my Chrome browser. I was able to login to the account from the same browser but when I tried to login using a different browser or ...
0
votes
1answer
454 views

Facebook Page Merge- Lost Password

I am running the social media for a travel agency. Our original Facebook page has 90 likes and the email and password associated by the account is unknown to everyone currently on staff. Posts to the ...
-1
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0answers
443 views

Recover Twitter account signed up with phone number only

I have signed up my Twitter with my phone number only and no email. Now I forgot my username and I can't access my account because there's more than 1 account registered with my phone number. I have ...
-1
votes
1answer
2k views

NinjaKiwi- Account Inactive, or unaccessable

Oh no, my account can't be accessed on NinjaKiwi. First off, what does that mean? Or is it that I'm inactive? Being inactive should have nothing to do with unable to login. I've heard that you could ...
-1
votes
1answer
592 views

cannot access gmail account and suspect hacking

I have a gmail account which I last accessed in March 2012. Today I received a notification from Google that the password had recently been modified. I tried to access the account in order to reset ...
-2
votes
1answer
3k views

How do I recover my Facebook page without being able to access the email associated with the page

I have been a victim of Facebook page hacking and I don’t know how to get my page back. Please help me get my page back I don’t know how to get in the email and I don’t have the phone numbers