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Questions tagged [account-recovery]

For questions about recovering access to a user account

42 questions with no upvoted or accepted answers
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4
votes
1answer
2k views

Why doesn't G Suite Admin password reset option appear?

I am providing support to a small organisation that had G Suite set up for them a few years ago by a company that has now folded. They have given me the account name for the G Suite domain admin, but ...
3
votes
0answers
209 views

How to recover Instagram handle using Facebook page?

I lost access to my mail which I used to sign in to Instagram (business) handle. Now can I use my Facebook page linked to that Instagram account to recover it?
3
votes
0answers
2k views

How do I make a Google account my default when I can't sign out of other accounts?

My school blocked the thing where we can switch our accounts (although I found a way to sign in to my other accounts) and I hate having to change my account every time I want to do something. How do I ...
2
votes
0answers
1k views

How to restore Gmail password if I still have an access to this account by redirection

I added another Gmail account to my primary Gmail account years ago through the Accounts and Imports option. I can get and send emails to/from this account, but I cannot log in into this account ...
2
votes
0answers
2k views

How can I get Google account recovery to recognize an email address with periods?

Okay so I have two Gmail accounts: one is for business and one is for personal use. Let's just say my business account is jane.doe@gmail.com, and my personal is johnsmith@gmail.com. These are all old ...
2
votes
0answers
16k views

Facebook wants my phone number to let me in

All of a sudden I'm unable to access my Facebook profile, I'm asked to provide my phone number to be sent a verification code. I don't want to give Facebook my phone number, but I can't find another ...
2
votes
0answers
1k views

Backup Chrome synced data (accounts/passwords)

Today I realized I lost 2+ years of web account/password data that was synced across all of my Chrome instances (iOS, Win7, total of 4 computers). My bookmarks were OK. It's happened to a few people ...
1
vote
0answers
100 views

Recovery Instagram page

Just logged in to Instagram with my number(Not connected to email and Facebook either). Now I have forgotten my password. When I forget the password, it sends me a page recovery link, but the problem ...
1
vote
0answers
206 views

How can I find my Outlook account using phone number only

I have created my Outlook mail before 2.5 years. Now I have forgot the email and password. I have only mobile number with me what I used while created account. I have tried this link: https://account....
1
vote
0answers
294 views

How do you reset a lost Facebook password?

*See edited info at the bottom. I've been trying to reset my Facebook password for the last months with no luck. According to this FAQ, you have to go here to reset a lost password. The first wrong ...
1
vote
1answer
274 views

Can I change the email for my steam account without logging in?

I made a Smurf account a while back and forgot my email. Now I can't log in because I forgot the Username/password and email. So is there anything I can do to get it back? I have the account as a ...
1
vote
0answers
445 views

how can i log in to my Instagram account without the confirmation code sent to my phone?

I'm having troubles trying to log in to my Instagram account. I have my email available and my Instagram account linked to my Facebook. The problem is when I try to log in, it keeps asking me for a ...
1
vote
0answers
242 views

Outlook.com Web App Recovery Code

Call me paranoid, but if someone gained access to my recovery code (either physically, or via spyware as I printed it out), would they be able to permanently lock me out by changing my security info (...
1
vote
0answers
4k views

How can I gain access to my Gmail account with my password but without a recovery phone number or email?

I know my Gmail username and password. I don't have any recovery phone number or email. I recently moved to another location within the United States and Gmail won't let me access my account: I tried:...
1
vote
1answer
829 views

How can I recover my Yahoo! mail when can't login referenced mail account

Both Yahoo! mail account has been locked. I cannot login. I also have forgotten security question of both account. What can I do now?
0
votes
0answers
77 views

Retrieve passwords saved for multiple Gmail accounts in Chrome browser

I have 3-4 Gmail accounts along with my primary Gmail account. Whenever I logged in to any of these through Chrome, the login was directly done without asking for password. But once I did some ...
0
votes
1answer
52 views

Google account recovery when hacker has added their phone

About 15 minutes ago someone managed to log in to my gmail account, and then added their phone number. I tried to follow the suggested steps but the problem is when it gets to the recovery part google ...
0
votes
1answer
83 views

How to identify the Super Admin email of your GoogleApps

Our network guy left sometime ago, covid n all. He never told us which/what email was the super admin in our org. been over 5 months now. We are trying to add new users, how can we add new users to ...
0
votes
0answers
93 views

I changed my mobile number but I forgot to change it on my Instagram account and I'm locked out, someone tried to hack into my Instagram account

Someone tried to hack into my Instagram account and I'm temporarily locked out I forgot to change my mobile number and now I've can't get back into my account can someone help me, please.
0
votes
0answers
164 views

Login to my account

PayPal make my day, can't pay my invoices, can't access to my account, can't contact support because need anyway verify it by phone or text and my old number is inactive. Is not even possible to post ...
0
votes
0answers
69 views

How can I regain access to my Instagram account if I no longer have that number

My Instagram was suspended after I was using an app on my second phone for and linked to my Instagram. I've been using it for over a week no issue and the Instagram account isn't new. I no longer have ...
0
votes
0answers
168 views

I can't access my old Yahoo! account

I have a Yahoo! account that I made years ago. I left it unused for a while and I tried to open it recently but it wants me to verify my account by sending a code to my mobile number that I do not ...
0
votes
1answer
318 views

Facebook login hacked; how to regain access to my account

I think my Facebook has been hacked as I can no longer log in. I no longer have the email associated with the Facebook . I have tried to reset password by sending messages to friends and getting codes....
0
votes
0answers
406 views

Can I have the verification code to reset my password sent to my backup account associated with my original Facebook account

I cannot remember my password to my Facebook account. I don't have access to the main email account it is liked to. I do have access to the backup email account I added to that account but I see no ...
0
votes
0answers
146 views

Can’t log into my PayPal account because I don’t have the number I used to set up the account

I can’t access my PayPal account because I don’t have access to the phone number that it wants to send a code to to log into the account. I can find anywhere that you can say that you don’t have the ...
0
votes
0answers
59 views

Gaining access into and/or closing a LinkedIn business account without an email or password

I have recently started working with a new company, and we have been struggling with getting access to our businesses' LinkedIn page.. Nobody at the office knows who started the account, or the email ...
0
votes
0answers
95 views

Forgot Yahoo password, but auto-signed in

I've forgotten my Yahoo password. I can already see from the similar questions box that this is a common question on this site. But fortunately, my situation is better than most: I'm already signed in,...
0
votes
0answers
4k views

i am trying to reset my messenger password without having a Facebook account i am doing all the step with success but the process still failed?

Ok here is the steps that I follow. First of all, I click on forgot password field. In a box will pop up with the original phone number or email address you used to sign up initially, it asks me to ...
0
votes
0answers
1k views

How can I get back my Facebook account?

Today, my account was disabled. I asked folks online for help. Someone reached out and was able to get me a security code which fb sent to my email. It says: “To help us confirm your identity on ...
0
votes
0answers
678 views

Facebook Security Code - Which Browser?

I REALLY need help! I forgot my password to FB, so I went through the recovery process. The only valid contact information was my cell number as my email contacts are no longer valid. I did set up ...
0
votes
0answers
685 views

Attempt to access the mailbox redirects to https://www.google.com/intl/en/gmail/about/; cant simply sign in again

A friend of my aunt says that she is still logged in to her Google account (or at least going to google.com says so) but she cannot simply access her mailbox as she used to. Clicking 'Gmail' on google....
0
votes
1answer
788 views

Recovering an ancient YouTube account

I have a YouTube account that dates from at least 2011, before the Google Accounts were fully integrated. I know the username and the email address, but not the password. Here's where it gets tricky....
0
votes
0answers
4k views

Cannot login to www.messenger.com but can login to Facebook Messenger Android app

I installed Facebook Messenger but I do not have a "regular" profile at Facebook for privacy reasons. Now FB Messenger will not let me log in at www.messenger.com but my password is correct because I ...
0
votes
0answers
929 views

Facebook - ask three friends to confirm your account

I'm in a very stupid situation. I'm not much into social networks and I have tried to created and account on Facebook three times over these years. Every time I end up blocked without a way to recover ...
0
votes
0answers
781 views

Choose the option to reset your security questions

I expect to see: but see: and then: Not knowing the phone number, how do I proceed? The clear, explicit, and wrong directions specify: Reset your security questions Go to iforgot.apple.com. ...
0
votes
2answers
2k views

Is it possible to contact Facebook asking them to recover an account?

If someone can't recover his Facebook account by any mean. Is it possible to send his ID to Facebook and ask them to recover his account? Because earlier this year I filled a form asking Facebook to ...
0
votes
0answers
5k views

Reset Facebook password

My wife forgot her Facebook password and we thought that we will set new password using reset password. So she logged out from her Android Facebook app and now we are not able to reset the password. ...
0
votes
1answer
3k views

Two Gmail accounts exist with same email id

Two weeks ago I created a Gmail account with id example@gmail.com in my Chrome browser. I was able to login to the account from the same browser but when I tried to login using a different browser or ...
0
votes
1answer
460 views

Facebook Page Merge- Lost Password

I am running the social media for a travel agency. Our original Facebook page has 90 likes and the email and password associated by the account is unknown to everyone currently on staff. Posts to the ...
-1
votes
1answer
2k views

NinjaKiwi- Account Inactive, or unaccessable

Oh no, my account can't be accessed on NinjaKiwi. First off, what does that mean? Or is it that I'm inactive? Being inactive should have nothing to do with unable to login. I've heard that you could ...
-1
votes
1answer
594 views

cannot access gmail account and suspect hacking

I have a gmail account which I last accessed in March 2012. Today I received a notification from Google that the password had recently been modified. I tried to access the account in order to reset ...
-2
votes
1answer
3k views

How do I recover my Facebook page without being able to access the email associated with the page

I have been a victim of Facebook page hacking and I don’t know how to get my page back. Please help me get my page back I don’t know how to get in the email and I don’t have the phone numbers