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Not all editions of G Suite / Google Workspace have included Shared Drives.
From What are shared drives?
Supported editions for this feature: Business Standard and Plus; Enterprise; Education and Enterprise for Education; Nonprofits; G Suite Business; Essentials. Compare your edition
If your account edition supports this feature, report this issue to your ...
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I think that is a problem on the Google side, so as the message suggests, wait an try again later. In the mean time you could submit your feedback directly to Google. On Google Drive on the web click the ? button then Send feedback, fill out the form and submit it.
Related official blog article: Expanding shortcuts in Google Drive, reducing unorganized ...
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