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This was before, but now all Google Play developers can reply to user reviews. check this article: All Google Play Developers Can Now Reply to User Reviews In order to reply on reviews, please follow these steps posted Here in Developer console help center: Sign in to your Google Play Developer Console. Select an app. On the left menu, click Ratings & ...


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This feature is currently only available to select developers, not all. I also do not have this ability. From Developer Console Help: We are also piloting a new developer response feature, where select developers can publicly reply to any comment once. In such a case, an email will be sent to the commenting user with an option to update the comment ...


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