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First let us express our condolences for your loss. Outlook.com, Hotmail, Live, and MSN email accounts are dealt with on one website. Microsoft recently changed their website invalidating older links. Currently the information is available at: "Next-of-kin process for Outlook.com" (previously available at http://windows.microsoft.com/en-us/outlook/next-of-...


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This should be by design. Please refer to this article: To see the colorful emoji versions in Outlook, you will need Windows 10 or Windows 8.1 (partial support). When using Windows 7, you can insert the black and white version via the Segoe UI Symbol font. If the recipient supports colorful emoji, the colorful version will still be shown.


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You still can't turn it off. Microsoft sent me this link today so that I could "Vote to have it looked into". https://outlook.uservoice.com/forums/284136-outlook-com/suggestions/32166424-create-option-to-remove-top-results-from-search-in


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