The Company I work for deals with many customer enquiries and we rely a lot on email correspondence. I know how to create a canned response in gmailGMail and am aware of its filters, but I was wondering if there's a way for the canned response to only be sent out to the original email enquiry and NOT the consequent follow-up emails (this would get annoying for the receiver!). E
E.g. Whenever let's say an email comes from "[email protected]"[email protected]
we can trigger the canned response to get sent, but if that same email address is replying to add to his/her enquiry, then that same canned response would no longer be appropriate.
Is there a way for gmailGMail to track follow-up emails for canned responses?