The Company I work for deals with many customer enquiries and we rely a lot on email correspondence. I know how to create a canned response in GMail and am aware of its filters, but I was wondering if there's a way for the canned response to only be sent out to the original email enquiry and NOT the consequent follow-up emails (this would get annoying for the receiver!).

E.g. Whenever let's say an email comes from [email protected] we can trigger the canned response to get sent, but if that same email address is replying to add to his/her enquiry, then that same canned response would no longer be appropriate.

Is there a way for GMail to track follow-up emails for canned responses?

1 Answer 1


Include an additional filter criteria to exclude messages where the subject contains (or starts with ) "Re:"?

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