My understanding was that when you "muted" a conversation in Gmail, future emails came in but they didn't bring that conversation back into the inbox. I clearly don't understand how this feature works because I just muted a conversation, and archived it, and a new email came in and it shows as unread again.
asked Nov 19, 2010 at 19:56
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2 Answers
You are correct. Muting a conversation archives it and any new emails that fall under the conversation (same subject) will skip the inbox and be archived.
I'm guessing you might be stuck on this next part though, as it seems to lessen the value of the feature itself.
Muting a conversation does not normally work if your email is in the To or Cc field. However, there is now a feature in Gmail Labs called Smart Mute that will keep a thread archived as long as your email address was not added to the To or Cc after you clicked Mute.
answered Nov 19, 2010 at 20:17
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Yes, thats the issue. blerg. Thanks for pointing that out. Commented Nov 22, 2010 at 15:09
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1@MichaelPryor, agreed. To me, it seems like that is the entire reason for the feature! Commented Nov 22, 2010 at 19:52
To expand on @Rebecca's excellent answer: This feature began life inside Google as a way to mute conversations on the panoply of internal mailing lists. If you were subscribed to [email protected], you saw every reply to every thread, but those replies were to [email protected], not to you. The designers didn't allow for the fact that most people outside Google will want to mute conversations that are actually CC'ed to them.
answered Mar 4, 2011 at 19:06
