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I don't know if this is the appropriate place to ask the question, but here it is...

My sister, named say... "Foo Bar" live in Portugal and has a gmail account under the address:

[email protected]

It is already known to my sister that another person living in Brazil and with name "Foo Bar Baz" has a gmail account under the address:

[email protected]

My sister is receiving messages to both e-mail adresses, her's ([email protected]) and the Brazilian woman ([email protected]). This already goes on for years, since 2014 (or soo...).

If you didn't notice the address difference, it is the dot "."...

As far as i know, my sister does not have any e-mail alias that may causing the issue.

My sister do not know personally the Brazilian counterpart, however she manage to had a chat (messenger) with her a long time ago about this issue.

It is understandable that the Brazilian woman don't want to change her e-mail now, since chances are the e-mail ([email protected]) is being used in her communications and other online activities

My sister received in her email account ([email protected]) what looks like an urgent e-email to that Brazilian woman with address ([email protected]). My sister has tried to forward it from [email protected] to [email protected], only to receive it back.

So my question. What is going on? Is it a DNS issue? A Google issue? A SMTP issue?

What to do to stop the madness? Should my sister contact Google support? If yes, how? Or there is some gmail account configuration to prevent this, so both receive their correct e-mails?

Thank you very much.

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For gmail, [email protected] and [email protected] is the same account. Your sister may try logging into the account [email protected] and she should be able to do this with her password. These are the same accounts. How does she know that another woman in Brazil uses the same account?

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  • @John - You are mistaken. I sent an email to '[email protected]` and `[email protected] (I sent it to myself). I received a single email, and Google, indicated within the header of the email the following: "[email protected] (Yes, this is you.)"
    – Ramhound
    Commented Dec 9, 2021 at 22:41
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    OK I confirm for my surprise that dots don't make any difference to gmail. I use my own gmail address that has dots, I try to login without dots and voilá....surprise!!! Anyway my sister already chat with the other part and trace the problem to a common mistype mistake.
    – Ramalho
    Commented Dec 9, 2021 at 23:02

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