Questions tagged [account-recovery]

For questions about recovering access to a user account

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One month ago we switched service providers and after that I was unable to be recognized by Google. How do I access my old account? [duplicate]

Last month we changed service providers for the internet. I believe they also changed the modem/router at the same time. As a result Google no longer recognizes me and I can not access my old account. ...
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63 views

Recovery Instagram page

Just logged in to Instagram with my number(Not connected to email and Facebook either). Now I have forgotten my password. When I forget the password, it sends me a page recovery link, but the problem ...
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13 views

How do I get into my Google account with a phone that is broke and has the two step verification [duplicate]

How the do I gain access to my Google account with 2-step Verification that is on an iPhone that is broke and you can't text it you can't sign into the Google account you can't do anything.
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119 views

I can't access my old Yahoo! account

I have a Yahoo! account that I made years ago. I left it unused for a while and I tried to open it recently but it wants me to verify my account by sending a code to my mobile number that I do not ...
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161 views

How can I find my Outlook account using phone number only

I have created my Outlook mail before 2.5 years. Now I have forgot the email and password. I have only mobile number with me what I used while created account. I have tried this link: https://account....
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1answer
93 views

Locked out of Facebook [duplicate]

I no longer have access to the phone number not email address that I used to create my account and I have sent a copy of my ID to Facebook several times and still didn't get a response. What should I ...
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1answer
516 views

Help me get back into my account [duplicate]

My old phone was lost or stolen so I'm trying to log into my Google account from a different phone but I dont remember my pass word and I didnt have a recovery email..I tried to use my girlfriends ...
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1answer
215 views

Facebook login hacked; how to regain access to my account

I think my Facebook has been hacked as I can no longer log in. I no longer have the email associated with the Facebook . I have tried to reset password by sending messages to friends and getting codes....
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302 views

Can I have the verification code to reset my password sent to my backup account associated with my original Facebook account

I cannot remember my password to my Facebook account. I don't have access to the main email account it is liked to. I do have access to the backup email account I added to that account but I see no ...
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112 views

Can’t log into my PayPal account because I don’t have the number I used to set up the account

I can’t access my PayPal account because I don’t have access to the phone number that it wants to send a code to to log into the account. I can find anywhere that you can say that you don’t have the ...
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50 views

Gaining access into and/or closing a LinkedIn business account without an email or password

I have recently started working with a new company, and we have been struggling with getting access to our businesses' LinkedIn page.. Nobody at the office knows who started the account, or the email ...
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1answer
55 views

Dropbox paid account that has email deleted

In brief How to recover Dropbox account that has email deleted? Details I have purchased my Dropbox account to Plus and been using it and love it. Until last month, the email account I used with this ...
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85 views

Forgot Yahoo password, but auto-signed in

I've forgotten my Yahoo password. I can already see from the similar questions box that this is a common question on this site. But fortunately, my situation is better than most: I'm already signed in,...
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1answer
128 views

Is it safe to sync passwords that have been deleted on another device?

A little while ago, I deleted my passwords in Google Chrome, thinking that this would only apply to that particular device. Unfortunately, I found that this action had been synced to all devices, ...
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2k views

i am trying to reset my messenger password without having a Facebook account i am doing all the step with success but the process still failed?

Ok here is the steps that I follow. First of all, I click on forgot password field. In a box will pop up with the original phone number or email address you used to sign up initially, it asks me to ...
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838 views

How can I get back my Facebook account?

Today, my account was disabled. I asked folks online for help. Someone reached out and was able to get me a security code which fb sent to my email. It says: “To help us confirm your identity on ...
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500 views

Facebook Security Code - Which Browser?

I REALLY need help! I forgot my password to FB, so I went through the recovery process. The only valid contact information was my cell number as my email contacts are no longer valid. I did set up ...
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233 views

How can reuse my gmail username of permanently deleted

In 2015, I created an Instagram account with my Gmail, later changed the original Gmail with my new Gmail on Instagram, and permanently deleted the old Gmail! Now, five years, Instagram wants me to ...
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50 views

Instagram gmail

In 2015, I created an Instagram account with my Gmail, later changed the original Gmail with my new Gmail on Instagram, and permanently deleted the old Gmail! Now, five years, Instagram wants me to ...
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1answer
533 views

Is it possible to access a Google account using a recovery address without changing the password?

I realized that the password of one of my Google accounts has probably been compromised for more than a year or so. I already changed the password of that account, however I am worried about other ...
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168 views

How to retrieve files being held hostage by OneDrive?

I've recently encountered a very frustrating issue where all of my friend's important documents were on OneDrive when he had a compromised Microsoft account. I called many Microsoft numbers to reset ...
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287 views

How do you reset a lost Facebook password?

*See edited info at the bottom. I've been trying to reset my Facebook password for the last months with no luck. According to this FAQ, you have to go here to reset a lost password. The first wrong ...
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551 views

Google account can't login because I forgot the password hint question. Even with the password remembered. What can I do?

I have an account named some1234.com@gmail.com (some1234.com is a domain owned by me, but this is a placeholder) Current situation of mine: I have the password. I am sure of this. I own the domain ...
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204 views

How to recover Instagram handle using Facebook page?

I lost access to my mail which I used to sign in to Instagram (business) handle. Now can I use my Facebook page linked to that Instagram account to recover it?
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273 views

Recovery Code being sent to previous Employer Email id

I have been struggling past more than a year now to recover my password. I put the code recieved on my phone. Then on next page it says try another way and asks to recover code..where it is sending ...
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1answer
272 views

Can I change the email for my steam account without logging in?

I made a Smurf account a while back and forgot my email. Now I can't log in because I forgot the Username/password and email. So is there anything I can do to get it back? I have the account as a ...
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581 views

Attempt to access the mailbox redirects to https://www.google.com/intl/en/gmail/about/; cant simply sign in again

A friend of my aunt says that she is still logged in to her Google account (or at least going to google.com says so) but she cannot simply access her mailbox as she used to. Clicking 'Gmail' on google....
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366 views

Facebook account recovery

I am helping a relative of mine (Ben) to login to his account. Ben's account is two factor enabled but Ben didn't save the backup codes. We did a account recovery. Facebook emailed Ben the reset code ...
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1answer
582 views

Recovering an ancient YouTube account

I have a YouTube account that dates from at least 2011, before the Google Accounts were fully integrated. I know the username and the email address, but not the password. Here's where it gets tricky....
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1answer
2k views

How do I recover my email account [duplicate]

I need help recovering my old accounts and I have a bunch to find and I've tried looking up by phone number and it didn't work
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1answer
256 views

Microsoft Outlook 2016 Error 0x800ccc0e

I changed my password for my Outlook account on my phone. Now I can't update my inbox on my computer. When I try and send/receive all folders I am getting an error message (Error 0x800ccc0e). I tried ...
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1answer
2k views

how do I recover my previous google account? [duplicate]

Out of desparation I opened a new google account an hour ago because I was getting nowhere trying to recover my old one which worked fine yesterday
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2answers
4k views

Preventing someone from trying to steal my Gmail account using account recovery

Gmail is asking me if it's me that's trying to recover my account (from another continent!) and I of course say no every time (happens every few days, always from the same place). Am I at the mercy ...
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1answer
1k views

Recovering deleted Gmail account [duplicate]

Can someone please let me know if I can reopen my old Gmail address? I deleted it about 2 years ago. I need to use this email again as I posted comments on YouTube video that I need to look at again. ...
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1answer
1k views

How to reset password without phone [duplicate]

My mobile phone has been stolen and I have blocked my number and bought a new sim with same mobile number. When I reset password and followed the instructions, it shows at the end of page: Google ...
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82 views

Cannot recover my account in any way [duplicate]

I cannot recover my Gmail account password in any way. It asks me when I created my account month/year. I have no idea. Also sends verification code and says it cannot identify my account. I also ...
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1k views

How to restore Gmail password if I still have an access to this account by redirection

I added another Gmail account to my primary Gmail account years ago through the Accounts and Imports option. I can get and send emails to/from this account, but I cannot log in into this account ...
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0answers
2k views

How can I get Google account recovery to recognize an email address with periods?

Okay so I have two Gmail accounts: one is for business and one is for personal use. Let's just say my business account is jane.doe@gmail.com, and my personal is johnsmith@gmail.com. These are all old ...
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1answer
6k views

Gmail account phone number change

How can I edit my contact number in Gmail account? there is no option coming to edit it. The option is coming that recovery number and send a verification code but I can't get it because my number has ...
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1answer
3k views

Removing Gmail Recovery Options as G Suite Super Admin

I am a Super Admin for my company's G Suite. I need to access the inbox of a former employee. Despite resetting the password, an attempt to log in says that my computer is not recognized and it ...
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1answer
1k views

Account Recovery for Gmail failure [duplicate]

My private gmail account didnt recognize my password, answered all account recovery questions and it says it cannot recognize my account but i still have access to my email on my phone? I use this ...
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1answer
3k views

How can I get back a Gmail account I deleted forever 10 days ago?

10 days ago I deleted forever by mistake a Gmail account that I need to recover (in the next couple of days). Is this doable? And if yes, how?
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1answer
516 views

Can't log into my Blogger account [duplicate]

I haven't been able to log into my Blogger account for my blog or into the Gmail of the same account. I remember the recovery mail that I'd connected and I've tried using the account recovery several ...
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1answer
9k views

How to login on Gmail without the phone? [duplicate]

My phone was stolen, I'm trying to login to Gmail, but since Gmail sends a code when you log in I can't get the code. I still know my password but it still asks for the code. I tried my recovery mail ...
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0answers
858 views

Facebook - ask three friends to confirm your account

I'm in a very stupid situation. I'm not much into social networks and I have tried to created and account on Facebook three times over these years. Every time I end up blocked without a way to recover ...
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0answers
777 views

Choose the option to reset your security questions

I expect to see: but see: and then: Not knowing the phone number, how do I proceed? The clear, explicit, and wrong directions specify: Reset your security questions Go to iforgot.apple.com. ...
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1answer
410 views

Facebook Information

A new feature that permits downloading our Facebook information seems to be a very interesting feature, but I have a question: If we download our information, and after that my Facebook account was ...
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2answers
16k views

Where do I input Facebook's recovery codes?

I don't have any problem with my account at all, all 100% fine. I'm just trying to TEST the recovery codes of this page. When clicking on "show codes", I can see the 10 alphanumeric two word codes ...
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2answers
1k views

Is it possible to contact Facebook asking them to recover an account?

If someone can't recover his Facebook account by any mean. Is it possible to send his ID to Facebook and ask them to recover his account? Because earlier this year I filled a form asking Facebook to ...
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1answer
6k views

Is it possible to login to Facebook From Facebook messenger?

Someone is logged out of Facebook and can't access it, long story, but he's still logged in to messenger. Is it possible to log in to Facebook mobile app, by using Facebook's messenger session, ...