Questions tagged [account-recovery]

For questions about recovering access to a user account

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Facebook won't let me recover my account via SMS [Facebook is acting weird]

I have a Facebook account for 6 years. My phone number and e-mail are registered and confirmed in my account. 2 years ago I bought a new phone and logged into my account. 2 years later (yesterday) I ...
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140 views

Instagram account hacked, two factor authentication set up by hacker

Apologies if I’m not posting this in the appropriate community. Recently my sister’s email account was hacked and the hacker gained access to her Instagram account. We have gotten back into her email ...
1 vote
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57 views

How to recover gmail account without password?

I've changed one of the gmail passwords of one of my accounts and since forgotten it. I have tried using an old password and Google says that I have changed it. I have acess to gmail on my phone from ...
1 vote
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44 views

How to recover an hacked Facebook profile

I need to recover a facebook account that has been hacked. After extensive search on the web I couldn't find a solution. What they did Months ago the account was violated: email, password and the ...
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1 vote
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I can't sign in to Linkedin account because my email address is no good anymore

It's been a year since I used Linkedin, and my email address is no longer available because I cancelled my GoDaddy account, which hosted that email address. How can I reach Linkedin customer service ...
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how do i sign in when you send the recovery to emails i can't open [duplicate]

i had to restore my computer due to a scam. i have been trying to get into my gmail for over a month but when you send a link you send it to the address you have blocked. when you send it to my ...
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13 views

organization canceled

Our administrator died and I have no access to our Gmail accounts. We were supposed to switch to Workspace, but the email went to his. I tried talking to google sales and they just send me a form ...
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194 views

Why is Google not sending a 6 digit code to recovery email?

This happens in both two different scenarios: Setting up a recovery email for my Google account. The Gmail I put in doesn't receive any email from Google. Not on spam either. The Send a new code. ...
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Wrong format for Gmail recovery email. cant access account

I want to recover my account but the recovery email is in the wrong format. It's: example@outlook.com.com Instead of: example@outlook.com I know the email, but I must have added an extra .com when ...
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38 views

Instagram password reset

My account was hacked so now I am changing all my passwords. The email I received has a hyperlink on the "let us know" is this legit of a Instagram reset email?
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1 vote
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98 views

Instagram hacked

I have an Instagram account and a "side" Instagram account, that I believe has been hacked, I am unable to access a code that is sent from Instagram as it goes to a dead mobile phone.
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Cannot access my emails on yahoo

I am trying to re-enter my password on yahoo for my account. When I re-enter it it won’t accept it. Then it asks me to answer my security questions and I don’t remember the answers. What can I do to ...
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My google account for my Gmail is can not log in [duplicate]

I don’t remember my password for my google account and when I press forgot password they want to send me an email but I can’t get into my account
1 vote
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55 views

Can I retrieve an old WhatsApp account with a different phone number?

I have deleted my old WhatsApp account after changing my number thinking I can retrieve it once I set it up with my new number. But I can't. I really need some of the messages from my old account......
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9 views

FORGOT GMAIL PASSWORD, HOW DO I CHANGE IT? [duplicate]

I FORGOT MY GMAIL PASSWORD AND THE NUMBER REGISTERED THERE IS NOT ANYMORE EXISTING. NOW, HOW DO I CHANGE MY CELLPHONE NUMBER ON MY GMAIL ACCOUNT IF I ALREADY FORGOT MY PASSWORD.
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My FB account is locked. It is asking for my birthday to access but I do not know what birthday the person wrote who created the account for me [duplicate]

My Facebook account is locked. It is asking for my birthday to access but I do not know what birthday the person wrote who created the account for me.I tried my real birthday but does not work. How ...
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72 views

How do I get my Google Account open everything pictures, poetry

My phone was stolen, I replaced it. My password was changed and I couldn't remember it. Google wouldn't let me recover my account due to not recognizing the device I was trying to recover my account ...
1 vote
0 answers
136 views

I have been locked out of a Google account because I changed phone numbers [duplicate]

I have an old Google account I would like to get into. I know to a certainty the following: username password phone number I registered the account with I changed phone numbers so I can't receive ...
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2 answers
445 views

Cannot complete Google's "Verify your account" with SMS

I'm trying to verify my account as: https://support.google.com/accounts/answer/114129?hl=en Now, I can login to gmail and send and receive messages. However, I cannot update the verification phone ...
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521 views

Gmail won't let me in despite correct password (device not recognized)

Gmail won't let me sign in to my old account which I haven't used for years (last time used probably even in different country). After providing correct password it responds with: I don't have this ...
0 votes
1 answer
575 views

Can I get back a deleted Gmail account after a long time if I still have access to its recovery email?

I have a Gmail account which has been deleted for over a year and not been recovered. Lets call it 'X'. I also have another Gmail account which is the recovery email for 'X'. I still have access to it....
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482 views

Is it impossible to access old Google accounts even with access to all credentials (no 2FA set up)?

I have two old Google/Gmail accounts which I haven’t used in a long time. I’ve been trying to log into them again on several occasions over the past few months (even using different browsers), without ...
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1 answer
448 views

Google account recovery when hacker has added their phone

About 15 minutes ago someone managed to log in to my gmail account, and then added their phone number. I tried to follow the suggested steps but the problem is when it gets to the recovery part google ...
0 votes
1 answer
162 views

How to identify the Super Admin email of your GoogleApps

Our network guy left sometime ago, covid n all. He never told us which/what email was the super admin in our org. been over 5 months now. We are trying to add new users, how can we add new users to ...
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1 answer
989 views

I can't get password reset for LoL on Outlook

I have an outlook email for many years that receives all emails as expected but recently I needed to reset my password for a League of Legends account. The password reset email never appears. Not in ...
1 vote
0 answers
100 views

Recovery Instagram page

Just logged in to Instagram with my number(Not connected to email and Facebook either). Now I have forgotten my password. When I forget the password, it sends me a page recovery link, but the problem ...
1 vote
0 answers
340 views

How can I find my Outlook account using phone number only

I have created my Outlook mail before 2.5 years. Now I have forgot the email and password. I have only mobile number with me what I used while created account. I have tried this link: https://account....
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1 answer
212 views

Locked out of Facebook [duplicate]

I no longer have access to the phone number not email address that I used to create my account and I have sent a copy of my ID to Facebook several times and still didn't get a response. What should I ...
1 vote
1 answer
716 views

Help me get back into my account [duplicate]

My old phone was lost or stolen so I'm trying to log into my Google account from a different phone but I dont remember my pass word and I didnt have a recovery email..I tried to use my girlfriends ...
0 votes
1 answer
504 views

Facebook login hacked; how to regain access to my account

I think my Facebook has been hacked as I can no longer log in. I no longer have the email associated with the Facebook . I have tried to reset password by sending messages to friends and getting codes....
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1 vote
1 answer
118 views

Dropbox paid account that has email deleted

In brief How to recover Dropbox account that has email deleted? Details I have purchased my Dropbox account to Plus and been using it and love it. Until last month, the email account I used with this ...
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0 answers
133 views

Forgot Yahoo password, but auto-signed in

I've forgotten my Yahoo password. I can already see from the similar questions box that this is a common question on this site. But fortunately, my situation is better than most: I'm already signed in,...
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1 answer
239 views

Is it safe to sync passwords that have been deleted on another device?

A little while ago, I deleted my passwords in Google Chrome, thinking that this would only apply to that particular device. Unfortunately, I found that this action had been synced to all devices, ...
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8k views

i am trying to reset my messenger password without having a Facebook account i am doing all the step with success but the process still failed?

Ok here is the steps that I follow. First of all, I click on forgot password field. In a box will pop up with the original phone number or email address you used to sign up initially, it asks me to ...
-1 votes
1 answer
639 views

Is it possible to access a Google account using a recovery address without changing the password?

I realized that the password of one of my Google accounts has probably been compromised for more than a year or so. I already changed the password of that account, however I am worried about other ...
1 vote
0 answers
303 views

How do you reset a lost Facebook password?

*See edited info at the bottom. I've been trying to reset my Facebook password for the last months with no luck. According to this FAQ, you have to go here to reset a lost password. The first wrong ...
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4 votes
0 answers
221 views

How to recover Instagram handle using Facebook page?

I lost access to my mail which I used to sign in to Instagram (business) handle. Now can I use my Facebook page linked to that Instagram account to recover it?
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1 answer
286 views

Can I change the email for my steam account without logging in?

I made a Smurf account a while back and forgot my email. Now I can't log in because I forgot the Username/password and email. So is there anything I can do to get it back? I have the account as a ...
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1 vote
1 answer
2k views

Recovering an ancient YouTube account

I have a YouTube account that dates from at least 2011, before the Google Accounts were fully integrated. I know the username and the email address, but not the password. Here's where it gets tricky....
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1 answer
2k views

How do I recover my email account [duplicate]

I need help recovering my old accounts and I have a bunch to find and I've tried looking up by phone number and it didn't work
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4k views

Cannot login to www.messenger.com but can login to Facebook Messenger Android app

I installed Facebook Messenger but I do not have a "regular" profile at Facebook for privacy reasons. Now FB Messenger will not let me log in at www.messenger.com but my password is correct because I ...
0 votes
1 answer
275 views

Microsoft Outlook 2016 Error 0x800ccc0e

I changed my password for my Outlook account on my phone. Now I can't update my inbox on my computer. When I try and send/receive all folders I am getting an error message (Error 0x800ccc0e). I tried ...
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-3 votes
1 answer
3k views

how do I recover my previous google account? [duplicate]

Out of desparation I opened a new google account an hour ago because I was getting nowhere trying to recover my old one which worked fine yesterday
2 votes
2 answers
4k views

Preventing someone from trying to steal my Gmail account using account recovery

Gmail is asking me if it's me that's trying to recover my account (from another continent!) and I of course say no every time (happens every few days, always from the same place). Am I at the mercy ...
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1 vote
1 answer
1k views

Recovering deleted Gmail account [duplicate]

Can someone please let me know if I can reopen my old Gmail address? I deleted it about 2 years ago. I need to use this email again as I posted comments on YouTube video that I need to look at again. ...
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-1 votes
1 answer
1k views

How to reset password without phone [duplicate]

My mobile phone has been stolen and I have blocked my number and bought a new sim with same mobile number. When I reset password and followed the instructions, it shows at the end of page: Google ...
2 votes
0 answers
1k views

How to restore Gmail password if I still have an access to this account by redirection

I added another Gmail account to my primary Gmail account years ago through the Accounts and Imports option. I can get and send emails to/from this account, but I cannot log in into this account ...
2 votes
0 answers
2k views

How can I get Google account recovery to recognize an email address with periods?

Okay so I have two Gmail accounts: one is for business and one is for personal use. Let's just say my business account is jane.doe@gmail.com, and my personal is johnsmith@gmail.com. These are all old ...
1 vote
1 answer
7k views

Gmail account phone number change

How can I edit my contact number in Gmail account? there is no option coming to edit it. The option is coming that recovery number and send a verification code but I can't get it because my number has ...
1 vote
1 answer
4k views

Removing Gmail Recovery Options as G Suite Super Admin

I am a Super Admin for my company's G Suite. I need to access the inbox of a former employee. Despite resetting the password, an attempt to log in says that my computer is not recognized and it ...